What are the responsibilities and job description for the Entry Level Customer Service Assistant position at The One Agency - Florida?
Department: The One Agency
Location: Orlando, FL
Compensation: $18.00 - $28.00 / hour
Job Title: Entry-Level Customer Service Assistant
Company: The One Agency
Location: Orlando, FL
Job Description:
We are looking for a dedicated Entry-Level Customer Service Assistant to support our customer service team in providing exceptional service to our clients. The ideal candidate will have a strong customer focus, excellent communication skills, and a positive attitude.
Key Responsibilities
- Assist in responding to customer inquiries and providing timely solutions.
- Handle inbound calls, emails, and messages with professionalism and empathy.
- Record and update customer information accurately in company databases.
- Resolve customer complaints or concerns with a solution-oriented approach.
- Assist with processing transactions, claims, or requests.
- Maintain a friendly and professional demeanor while interacting with clients.
- Provide follow-up communication to ensure customer satisfaction.
- High school diploma or equivalent; further education is a plus.
- Previous customer service or administrative experience is a plus but not required.
- Strong verbal and written communication skills.
- Proficiency in basic computer applications (Microsoft Office Suite).
- Positive, professional attitude with a customer-first approach.
- Ability to multitask and work in a fast-paced environment.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
Salary : $18 - $28
