What are the responsibilities and job description for the Entry Level Customer Service Assistant position at The One Agency - Florida?
Department: The One Agency
Location: Santa Ana, CA
Compensation: $17.50 - $25.00 / hour
Job Title: Entry Level Customer Service Assistant
Company: The One Agency
Location: Santa Ana,CA
Job Description:
We are seeking a motivated and friendly Entry Level Customer Service Assistant to join our dynamic team. This position is ideal for individuals who are passionate about providing exceptional customer service and are eager to learn and grow in a supportive environment. As an Entry Level Customer Service Assistant, you will have the opportunity to interact with our diverse clientele, addressing their needs and inquiries while ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with order placements, modifications, and cancellations as needed.
- Provide accurate information regarding products, services, and promotions to customers.
- Resolve customer complaints and issues with empathy and efficiency, ensuring customer satisfaction.
- Maintain a high level of knowledge about the company's products and services to provide accurate support.
- Document customer interactions and feedback in the company's CRM system accurately and promptly.
- High school diploma or equivalent; relevant coursework in customer service is a plus.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using computers and office software applications.
- Customer-oriented mindset with a passion for helping others.
- Ability to work flexible hours, including evenings and weekends as needed.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
Salary : $18 - $25
