What are the responsibilities and job description for the Call Center Agent position at The ONE Group?
The ONE Group is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion!
Apply now to join the world of VIBE DINING as a key part of the guest experience!
We are always looking for individuals that are looking to Grow and Develop as new opportunities continue to be available in this expanding company.
Call Center Perks:
- Full time employees receive $250 monthly commuter bonus
- Part time employees receive $150 monthly commuter bonus
- Two meals provided to Call Center Team Daily
- Flexible scheduling options to accommodate work-life balance
Shifts available:
Thursday through Monday
- 5:00pm to 1:00am
- 3:00pm to 11:00pm
- 2:00pm to 10:00pm
Other shifts available
JOB DESCRIPTION
The Guest Service Agent is one of the most important positions within The ONE Group as the point of all guest communication for our restaurants. It is also a great opportunity for hospitality professionals to transition from restaurants into a fast-paced office environment. Our guest services focuses on securing reservations, group events, catering and take-out for our venues across the country and the Agents role facilitates guest needs quickly and professionally. The majority of our guest communication comes in from phone calls with additional channels like chat, email, and social. We cover a variety of hours from early morning to late night so flexible schedules are a perk.
WHO YOU ARE
- A driven individual who cares passionately about providing a high-level of customer service
- Excited to grow your career with the leaders of Vibe Dining
- Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365
- Has the ability to set priorities and meet deadlines
- Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner
- Has excellent phone etiquette with a personality that shines through to our guests
- Good writing, time management, interpersonal, organizational, and communication skills
- The ability to work in a high volume and ever-changing environment
- Must have availability to work nights, weekends and holidays
- Always maintains a professional demeanor and is punctual and reliable for your team members.
The company offer the following Insurance benefits to all full time and variable benefit eligible employees (waiting period applies)
- Medical
- Dental
- Vision
- Group Life and Disability
- Group Accident Insurance
- Group Hospital Indemnity Insurance
- Group Critical Illness Insurance
The company offer the following benefits to all employees regardless of position or status
- Paid sick time up to 48 hours per year. Employees accrue 1 hour of paid sick time for every 30 hours worked.
- Employee Assistance Program (EAP)
- Dependent Care Benefit
- Employee Dining Discounts and/or complementary meals onsite
- Traditional and Roth 401K Plan
- Commuter Benefits
Salary : $150 - $250
