Senior Research & Knowledge Analyst

Our client, a top global law firm is seeking a Senior Research & Knowledge Analyst for the NY office.

Master's Degree in Library Science or a minimum of four years directly related experience

Minimum of six years' experience conducting research in a legal or corporate information center

* Supports complex research and Knowledge Management (KM) initiatives for Firm attorneys and business services professionals across the globe, incorporating new technology

* Performs cost efficient ready reference and in-depth research on legal, corporate and other topics using online and print resources

* Uses question and answer skills to conduct effective reference interviews

* Distills research results into clear and concise reports of findings

* Provides training to Research & Knowledge Analysts and other staff members

* Creates and maintains alert services that identify matters of interest to attorneys, as well as existing and potential clients

* Works independently and with the Knowledge Strategy (KS) team and selected practice areas to choose, collect, organize, maintain, and update content for practice area websites and databases

* Disseminates knowledge resources via Firm wide intranet and databases to attorneys

* Collaborates with practice group leaders and other attorneys to design effective KS websites and databases

* Establishes relationships with attorneys to promote awareness of KS initiatives and to solicit their participation

* Evaluates new and updated versions of information resources, online and print sources, and recommends beneficial information sources for the firm

* Helps facilitate access to and encourages the effective use of internal and external knowledge resources

* Provides full service research and KM support when working remotely or in the office

* Assists with creating and maintaining best practices

* Develops information network within and outside the Firm

* Develops subject specific guides, tip sheets and training materials as department needs and resources change

* Monitors email on firm issued mobile device while out of the office and during off hours and coordinates with employees in all offices to complete pending requests

* Uses workflow software for the distribution and recording of research and KM requests

* Assists other department members when needed

* Ensures continuity of Research & Knowledge Services operations during Manager absences as needed

* Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others

* Manages Firm resources responsibly

* Complies with and understands Firm operation, policies and procedures

* Performs other duties as assigned

Qualifications

* Expertise in using computer-based research tools: Lexis, Westlaw, Bloomberg Law, Intelligize, Practical Law, PLI, Capital IQ, Deal Point Data, SNL, VitalLaw, Pitchbook, Courthouse News Services, Accurint, HeinOnline and more

* Broad and thorough knowledge of legal, business and financial information sources

* Understanding of knowledge management principles, technology and best practices

* Thorough competency with relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems

* Demonstrates effective interpersonal and communication skills, both verbally and in writing

* Demonstrates close attention to detail

* Demonstrates a courteous and professional demeanor and prioritizes a highly positive, customer-service approach

* Proven ability in using web page editors

* Ability to work well independently as well as effectively within a team

* Ability to work under pressure and meet deadlines

* Ability to handle multiple projects and shifting priorities

* Ability to handle sensitive matters and maintain confidentiality

* Ability to organize and prioritize work

* Ability to work well in a demanding and fast-paced environment

* Ability to use discretion and exercise independent and sound judgment

* Flexibility to travel

* Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Experience/ Education

* Master's Degree in Library Science or a minimum of four years directly related experience

* Minimum of six years' experience conducting research in a legal or corporate information center