Patient Services Specialist for Pulmonary in SW Portland (Hybrid)

Love what you do!

At The Oregon Clinic, we value being a positive and supportive workplace so our employees can enjoy what they do best – serving our patients and our community. We are seeking a full-time Patient Services Specialist to join our Pulmonary clinic located near Providence St. Vincent Hospital in SW Portland. You will work with exceptional physicians who value their team and working together to help our patients get the best possible care.

Our busy practice receives a high volume of patient calls, and we are searching for a candidate that is a self-starter, with a positive attitude, who can work independently, and has a customer-focused work ethic. The ideal candidate will have at least one year of experience in a medical front office setting, preferably with proficiency in handling multi-line phone systems. They should be knowledgeable about insurance and referral processes, team-oriented, and capable of multitasking effectively in a fast-paced environment.

Primary duties include scheduling appointments for new and established patients, obtaining and completing insurance information, answering phones, updating records as needed, and other duties as assigned. The position will primarily be phone-based and is high volume and requires excellent customer service and communication skills. Remote/Hybrid work available when training is completed, and expectations are met.

Workdays will be Monday-Friday (8:00am- 4:30pm).

Hiring pay based on open position, experience, and credentials:

• Level I - $19.18- $25.96 per hour.
• Level II - $21.10 - $28.55 per hour.
• Level III - $23.21 - $31.41 per hour.

Placement within levels based on specialty group, experience, additional duties.

Medical, Vision, and Rx Insurance is 100% paid for by The Oregon Clinic for full-time employees.

Qualifications:

• Minimum 1 year of medical front office experience is required; 3 years is preferred.
• Prior Epic Experience is required.
• Excellent phone skills and customer service skills.
• Excellent attendance and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, staff, and providers.
• Strong commitment to patient care and privacy guidelines.

Additional Benefits:

• Generous Paid Time Off (PTO) 8 paid holidays
• Generous 401(k) retirement plan
• Flexible Spending Account
• Robust Wellness Programs
• Pet Insurance
• 70% of Tri-Met pass covered
• Lots of discounts to local stores and activities

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Our Commitments:

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. We show respect for all people through our words and actions.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.