What are the responsibilities and job description for the FOH Support Staff position at The Original Pancake House?
Job Description
Job Description
Benefits :We are looking for a customer-focused person to join our team! You could be welcoming guests and seating them in the restaurant, running out the guests drinks, running out the guests food or even taking and packaging up a to-go order. You will help ensure the guests enjoy an exceptional dining experience!
You are a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests.
Please keep in mind you will start out as a host first. We believe in moving individuals through each of our stations to ensure proper training, and a great understanding of how every station functions.
Responsibilities :
- Greet guests and seat them at tables or in waiting areas
- fulfill all tables drink orders sent in by the guest representatives
- Keep the drink station cleaned, stocked and organized throughout your shift
- fulfill all tables with food and condiment orders sent in by the guest representatives
- keep the serving line clean, stocked and organized throughout your shift
- ringing in to-go orders in the POS system.
- keeping up with to-go orders by boxing food up, bagging then placing in the designated spot when completed
- keeping all supplies stocked and clean throughout your shift.
- Previous restaurant hosting or serving experience preferred
- Friendly and customer-focused personality
- Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
- Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
- Ability to effectively communicate on the telephone
- Must be able to carry trays or supplies (10-30 lbs.)
Qualifications :
Connecting with guests & brightening people's day!
