What are the responsibilities and job description for the General Manager position at The Original Pancake House?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Opportunity for advancement
- Paid time off
- Training & development
Required Training/Education/Experience
A College degree is not necessary but preferred. Minimum of two years of supervisory experience in the service industry. Must possess detailed knowledge of front and back-of-house management. Must be proficient in ordering, inventory management, scheduling, employee development, staff training, and guest service. Must possess leadership skills that encourage personal and professional achievement. Responsible for fostering a positive workplace culture while maintaining company policy and expectations. General Managers will receive a starting salary between $55,000 - $60,000 plus bonuses (paid quarterly).
Duties & Responsibilities
- Complete focus on operations, restaurant environment, cleanliness standards, food safety, food quality, food consistency, and service standards.
- Direct oversight of Kitchen Manager
- Focus on sales growth through marketing campaigns, community engagement and guest experience
- Hire, train, develop, discipline, and terminate employees
- Build an efficient team that embodies company values
- Responsible for ensuring current company-wide training systems are being executed
- Complete weekly schedule for Servers, Hosts, Cooks, and DMOs through the R365 Scheduling
- Provide and maintain a workplace culture reflecting company mission and values
- Complete and submit all employee onboarding paperwork
- Approve and track all employee PTO to ensure efficient operational coverage
- Ensure food plating and presentation standards are consistently upheld
- Responsible for accurate weekly cash deposits
- Control profitability by meeting prime costs goals
- Meet quarterly with Area Director to create individual and store rocks
- Prepare agenda and conduct weekly pulse meetings
Attendance & Promptness
As a leader in the company, it is the goal and expectation that managers assume responsibility for the overall performance of their location – at all times, on all days.
- Managers are expected to work their assigned 5-day work schedule as well as any additional time related to the planning or operation of the business (scheduling, training, meetings, etc).
- A manager is required to be on-site whenever the restaurant is open for business or whenever guests may be present.
- On days when only one manager is scheduled, the manager is expected to be on-site from open to close.
- Salaried managers will be expected to work between 40 and 50 hours each week. Some weeks may require more, depending on the circumstances.
Communication
When acting in the capacity as a manager of The Original Pancake House, all communication is a direct reflection of the company, its owners, and its employees.
- Managers are expected to ALWAYS use proper grammar, spelling, punctuation, syntax, etc.
- Emails should be properly addressed, appropriately toned, and consistently professional
- Managers are required to be reasonably responsive to all forms of work-related communication.
- Emails or texts must be responded to as soon as possible, as well as answering phone calls or returning messages
- Managers are expected to conduct themselves professionally when communicating with co-workers. Foul or offensive language is not tolerated.
- Managers should reach out to their superiors when the case merits.
Scheduling & Time Off
- Managers are required to request time off when needed and should be done as soon as possible. If a request-off is not provided in a timely manner, and concessions cannot be made, the manager will be expected to work the shift(s) in question.
- Managers are expected to receive approval for time off before making travel arrangements, booking tickets, making purchases, etc.
- Managers are required to work weekends, with the exception of approved time off.
- A manager may not exchange a weekday off for an additional weekend day. If a manager needs the weekend off, the manager will be required to use vacation days to receive the time off.
- The General Manager and Assistant Manager are never permitted to have the day off.
- Managers are required to provide adequate coverage at all times. This includes possessing enough staffing to cover shifts in the event of a sick employee. Managers are expected to be “off the floor” and should not be serving tables.
- At no time should the restaurant operate without an off-the-floor manager present.
Compensation and Benefits
Base Salary
- General Managers will receive a starting salary between $55,000 - $60,000 plus bonuses (paid weekly).
- Company sponsored Medical and Dental insurance
- 401k with company match upto 4%
- Paid time off
Any raises or salary modifications will be given based on performance and are at the subjective will of the ownership and management team.
Compensation: $55,000.00 - $60,000.00 per year
Looking for an exciting career with a young and growing company?
Look no further than BTE Management!
As an ownership group with restaurants across the country, we have a proven track record of industry excellence and successful expansion.
We are franchise owners of The Original Pancake House, a breakfast concept that has set the standard for what a quality breakfast experience should be.
BTE Management is always on the lookout for incredible people. We are committed to providing a thriving work environment through our workplace culture, training systems, internal career advancement as well as a product you can always be proud of.
We are committed to paying industry leading wages, bonuses, and benefits. We also offer all full-time employees company sponsored health insurance and 401K in addition to paid time off for all employees.
Come join our great team and grow with us!
Salary : $55,000 - $60,000
