What are the responsibilities and job description for the Call Center Specialist position at The Orthopaedic Center?

Primary Responsibilities / Requirements :

Answer a high volume of incoming phone calls to the call center in a timely manner
Direct calls appropriately by transferring and or taking detailed messages
Schedule appointments according to physician profiles
Some insurance / billing experience, however not a requirement
Ability to communicate professionally, both oral and written for clear, legible messages
Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
Assist with any other task assigned

Must also possess :

Ability to work under pressure in fast-paced enviroments

Outstanding organizational, verbal and writing skills

Independent and highly motivated

Initiative and self-discipline

Proven positive, "teamwork" attitude in work history

Genuine desire to assist and help others

Expertise in customer service

Strong communications, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Adaptability and flexibility

Troubleshooting skills, find solutions to issues and address concerns

Computer literacy

Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Physical Demands :

Must be able to use arms, hands, and fingers skillfully

Position requires prolonged sitting (90% of day).

Must be agile and able to work efficiently in space limited areas

Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers

Consistently work at a productive pace

Must readily adapt to frequent schedule changes

Typical Working Conditions :

Work is completed in an office environment where the employee comes in frequent contact with internal staff.

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