Clinical Coordinator

Description

Job Summary: The Clinical Coordinator is responsible for triaging patients to determine if they are a surgical or pain management candidate, scheduling all new patient appointments, MRIs, CT scans and confirming appointments and documentation. This position may include scheduling and preparing the patient for surgery including coordinating all the pre-operative lab work, special consultations, history and physical exam, support and pre-operative and post-operative appointments.

Major Job Responsibilities/ Essential Functions:

• Coordinates, triages and schedules new patient, MRI, CT and clinical appointments.
• Confirms appointments with patient, ensures all documentation including registration and imaging prescriptions are in the system prior to the appointment.
• Coordinates with Concierge with travel arrangements for international and out-of-town patients.
• Administrative tasks may include triaging and returning patient phone calls, preparing FMLA and disability forms and other correspondence under the direction of the supervising physician, and assisting with other tasks related to patient care.
• Establishes and maintains effective relationships with patients, families, key decision-makers, facility and department staff, and collaborating physicians.
• Demonstrates knowledge and understanding of patient privacy rights. 
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form which may jeopardize the privacy of patients.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Follow policies as established in the Employee Handbook.
• Attend regular staff meetings and other required meetings.
• Assists in clinic, including rooming patients, ordering x-rays and updating providers with patient information
• Schedules surgery including pre-operative and post-operative appointments.
• Coordinates add-on surgeries with surgical facilities and updates physician schedule.
• Initiates the pre-operative process by scheduling surgery, pre-operative appointments and lab work.
• Reviews all surgery instructions with patients. Fully educates patients about their procedures and ensure they understand their responsibility in obtaining necessary services prior to surgery.
• Prepares preoperative data sheets.
• Performs other duties as assigned by supervising Practice Director and or Physician which may include the following bullet points.

Requirements

Knowledge, Experience, and Skill Requirements:

• One year of experience working in a healthcare setting and/or hospitality.
• Demonstrated problem solving and workflow management skills required.
• Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
• Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other clinic and hospital personnel in involved in patient care.
• Must exercise highest degree of professional judgment under the direct supervision and guidance of a licensed physician.
• Must demonstrate understanding of procedures, policies and documentation required to ensure compliance with hospital standards of care.
• Excellent critical thinking skills, ability to work independently, and manage time effectively.

Certificate/License:  None.

Typical Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Full range of body motion including handling and lifting patients, manual and finger dexterity and hand-eye coordination.
• Requires standing and walking for prolonged periods of time.
• Occasional lifting and carrying items weighing up to 30 lbs.
• Requires normal visual acuity and hearing.

Typical Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office conditions.
• Requires working under stress on occasion and during irregular hours to accommodate physician schedule.
• Works with a variety of highly confidential, sensitive material.