What are the responsibilities and job description for the Switchboard Operator position at The Orthopaedic Institute?
Description
JOB OVERVIEW:
The Switchboard Operator is responsible for screening and routing all incoming calls to the practice. While quickly, accurately and efficiently handling calls and answering questions, you would ensure that the patient has an excellent service experience.
ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
- Receives and relays internal and external calls and provides general information according to protocol.
- Provide accurate information to expedite all calls
- Be proactive with all patients by actively listening, showing a caring attitude and offering alternatives when necessary.
- Support and assist other office staff as needed, office and clerical activities as directed.
Requirements
QUALIFICATIONS/LICENSE:
None
EDUCATION:
High School graduate or equivalent
EXPERIENCE:
Previous customer service experience preferred but not required.
SKILLS:
- Basic computer skills and able to learn scheduling software.
- Excellent communication skills, both verbal and written.
- Ability to multi-task, manage details and organize efficiently and effectively.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
- Occasionally lift and/or move up to 20-25 pounds.
- Fine hand manipulation (keyboarding).
- Travel may be required to existing or new TOI locations.
