Job Title : Clinical Staff Supervisor
Location : Park City, Heber, Cottonwood Heights, Utah
Reports To : Director of Operations
Employment Type : Full-time
Position Summary :
The TOP Clinical Staff supervisor will oversee the day-to-day operations of the clinical / radiology staff of The Orthopedic Partners. This role combines hands-on staff responsibilities with the management of teams to ensure exceptional patient service, efficient workflow, and alignment with practice-wide goals.
Key Responsibilities :
Clinical Operations :
- Develop, implement, and monitor workflows and procedures to optimize efficiency and patient care.
- Ensure compliance with federal, state, and local healthcare regulations and standards.
- Collaborate with physicians and administrative leadership to identify and resolve operational challenges.
- Conduct regular audits to maintain quality and safety in all clinical operations.
- Track and analyze performance metrics, providing actionable insights for improvement.
- Management and ownership of clinical / radiology projects
Radiology Operations :
Supervise and organize radiology technologist training, fostering a collaborative and efficient work environment.Ensure radiology technologists adhere to safety protocols, including radiation safety standards, and maintain imaging equipment.Oversee the delivery of high-quality diagnostic imaging services to support patient care and physician needs.Conduct regular evaluations of radiology staff performance, providing feedback and managing improvement plans as needed.Coordinate recruitment, onboarding, and training for new radiology technologists.Promote professional development by identifying training opportunities and encouraging certifications specific to radiologic technology.Serve as the primary point of contact for radiology-related operational concerns, ensuring seamless integration with clinical departments.Management and Leadership :
Supervise and mentor staff, fostering a positive and collaborative work environment.Conduct regular team meetings to communicate updates, review goals, and address staff concerns.Evaluate clinical staff performance, providing constructive feedback and managing performance improvement plans as needed.Recruitment, onboarding, and training for new clinical staff.Promote staff engagement and professional development by identifying training opportunities and encouraging certifications.Lead by example to reinforce the clinic’s culture, values, and commitment to patient care.Primary point of contact for collaboration amongst various clinical departmentsImplementing and enforcing company policyAdministrative Duties :
Maintain and update staff schedules, managing time-off requests and shift changes.Document and maintain accurate records of staff performance evaluations, incident reports, and training logs.Assist with the development and updating of clinic policies and procedures.Collaborate with the billing department to ensure proper documentation for coding and insurance purposes.Review and approve payroll hours for clinical staff.Manage communications between clinical and administrative teams, ensuring seamless coordination.Other Responsibilities :
Monitor and adjust daily staffing levels to ensure adequate coverage for all patient appointments.Address patient issues or complaints related to clinical operations in a professional and timely manner.Support clinical staff with hands-on problem-solving during high-volume or challenging situations.Serve as a resource for clinical staff to troubleshoot equipment, technology, or procedural issues.Coordinate and oversee the preparation of exam rooms and clinical areas for procedures or consultations.Balancing time between various locations to accommodate clinical staff needs.Any additional responsibilities to fit business needs as may be assigned.Merging of duplicate accountsCoordinating educationShadow opportunitiesFields phone calls for visitsQualifications :
Education and Experience :
High school diploma or equivalent required; associate’s or bachelor’s degree in a related field preferred.3 years of experience in a medical office setting, preferably in a leadership or supervisory role.Familiarity with orthopedic or specialty care practices is a plus.Skills and Competencies :
Strong leadership and interpersonal skills with a team-oriented mindset.Proficiency in electronic medical records (EMR) and practice management systems.Excellent organizational skills with the ability to manage multiple tasks simultaneously.Strong problem-solving and conflict-resolution abilities.Commitment to delivering high-quality patient care and service.
