Retail Store Manager - Lancaster, PA

Orvis is where passion and a career meet.

Seeking a dynamic RETAIL STORE MANAGER who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Join us and:

• Create a store atmosphere that is welcoming and inclusive
• Recruit, develop and encourage your team of associates to inspire customers to love the adventure and wonder in nature.
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Set the tone for your team to consistently deliver an exceptional customer experience
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product and protecting what we love

POSITION INTERFACES:
The Retail Store Manager reports to a District Manager. You will interface on a daily basis with store associates and regularly with the District Manager, Regional Manager, Director of Retail Stores and Operations, Human Resources, Retail Merchants and Planners, Retail Marketing, Accounting, and Orvis Service Center associates.

WHAT WE’RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Ability to engage customers and to suggest product in an authentic and helpful manner
• Confidence in observing and coaching selling opportunities to develop the team
• Strong computer skills; ability to learn and apply business programs and assist others
• Ability to solve problems for customers and associates, handling ambiguity with sound judgment
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Strong background in payroll planning and scheduling
• Maintain a fundamental understanding of core retail metrics and know which levers to pull to drive sales and profitability
• Leverage assets across Orvis’ omnichannel retail platform
• Communicate the Orvis brand and its lifestyle through creative and effective presentations, maintain visual standards, and maximize sell-thru by product placement and signage
• Recruit, develop, train, and coach associates on the company vision and mission, and create a pathway for growth
• Communicate with your team through regular feedback, coaching in-the-moment, positive reinforcement, and acknowledgement
• Reliability and responsibility to open and close the store
• Creativity and visual merchandising skills are a plus
• Specialty retail experience desired
• College degree preferred
• Ability to reach, move, and handle merchandise, reaching high and crouching low, lifting up to 30 pounds, and the stamina to execute floor sets
• Ability to lead the sales floor for extended periods of time

WHAT WE OFFER:
We offer a retail career experience like no other. To be at their best, we recognize that our associates need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods, and offering a comprehensive benefits package for full-time associates, including:

• Medical, vision, and dental coverage for
• Monthly Team Incentive Program
• Employer-matched 401(k) savings plan
• Paid time off and holiday pay
• Generous associate discount, and opportunities to earn travel credits in partnership with Orvis Adventures - Travel Division
• Fly Rod loaner program

Orvis Company associates take pride in our world-class service and products, treating customers, vendor partners, and each other with integrity and mutual respect. We work in a supportive, team-oriented environment, focusing on performance, continuous improvement, and exceeding our customers’ expectations – both internal and external. The Orvis Company and our associates are committed to giving back to our communities and protecting nature.

About Orvis:
For more than 165 years the Orvis name has stood for outdoor traditions, quality, and customer satisfaction. We take every opportunity to inspire the world to appreciate the adventure and wonder in nature. We are a family-owned company, never forgetting that our adventure began in Southern Vermont with one big idea: to make fly fishing accessible to all. And since that time, we have not only redefined what a fly rod can be, we have grown and evolved to become an industry leader of high-quality outdoor apparel and gear, innovative dog products, uncommon gifts, personalized global adventures, award-winning guide services, and engaging schools and educational programs. We put our customers first, respect one another, and commit 5% of pre-tax dollars to protecting what we love.

To learn more, visit us at orvis.com/careers

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