What are the responsibilities and job description for the Houseperson position at The Osthoff Resort?
Houseperson
Job Purpose
The Houseperson position is responsible for removing linens and trash from checkout rooms, making beds, collecting and transporting linens to our in-house laundry facility, and maintaining the cleanliness of an assigned area within the resort. Housepersons help create the best experience possible to resort guests, ensuring the resort is above cleanliness expectations and supporting the AAA Four Diamond brand expectation.
Duties and Responsibilities
- Strip used linen and trash from checkout rooms
- Collect trash and linens from hallways and take to appropriate areas
- Collect trash from housekeeping closets and guest laundry rooms
- Collect and replenish pool towels
- Take trash to the compacter and recyclables to the recycling dumpster
- Make beds as assigned
- Assist with radio calls
- Assist with stocking housekeeping closets
- Assist with vacuuming hallways and stairwells
- Perform final hall sweeps
- Empty all trash bins daily
- Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
- Assist coworkers as needed
- All other duties as assigned
**This is a part-time seasonal position (May - late August/early Sept.).
Qualifications
- Education: some high school preferred
- Strong customer/ guest service skills
- Must be able to work most weekends during summer and some holidays
- Comfortable working independently and within a team
- Ability to be on your feet for up to 8 hours each day—also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
- Ability to lift and move up to 50 pounds
- Must possess a positive attitude as a contributor to a diverse work environment
- Ability to exhibit a cheerful and professional demeanor towards guests and other team members
- Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
- Be able to work and multi-task in a fast-paced environment
- Possess great time management skills, with the ability to think on the spot
- Ability to learn quickly and accurately
Why Work at the Osthoff Resort?
The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team-you're a part of our family. Come grow with us and love where you work!
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.
The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team-you're a part of our family. Come grow with us and love where you work!
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.
