What are the responsibilities and job description for the Server position at The Osthoff Resort?
Server
We are seeking a skilled server to join our team! The ideal candidate will provide prompt, efficient, and courteous service to ensure guest satisfaction. Assist co-workers in offering the best experiences possible to restaurant guests, supporting the AAA Four Diamond brand expectation.
Duties and Responsibilities:
Promptly greet guests
Promote the Osthoff Resort's service principle by example--respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner
Inform Restaurant Manager/Supervisor/Team Leader of any issues
Maintain a harmonious work environment
Maintains service presentation, sanitation, and organization of work area
Set tables according to standards during and after service
Staying updated on current menu choices, features, menu deviations, and 86’ed items
Assist in the checklists at the beginning/end of each shift with the team, including polishing, cleaning, prepping, and restocking of supplies
Complete proper end-of-day reports (Sales Reports, Financial Reports, Tip Reports)
Assist greeter and busser as needed
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
All other duties as assigned
Qualifications:
At least 18 years of age
Strong customer/ guest service skills
Be able to communicate and understand the predominant language(s) of our Guests
Have working knowledge of beer, wine and liquor and common drink recipes
Possess basic math skills and the ability to handle money and operate the POS
Be able to work in a standing position for long periods of time
Must possess a positive attitude as a contributor to a diverse work environment
Promptly greet guests
Promote the Osthoff Resort's service principle by example--respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner
Inform Restaurant Manager/Supervisor/Team Leader of any issues
Maintain a harmonious work environment
Maintains service presentation, sanitation, and organization of work area
Set tables according to standards during and after service
Staying updated on current menu choices, features, menu deviations, and 86’ed items
Assist in the checklists at the beginning/end of each shift with the team, including polishing, cleaning, prepping, and restocking of supplies
Complete proper end-of-day reports (Sales Reports, Financial Reports, Tip Reports)
Assist greeter and busser as needed
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
All other duties as assigned
Qualifications:
At least 18 years of age
Strong customer/ guest service skills
Be able to communicate and understand the predominant language(s) of our Guests
Have working knowledge of beer, wine and liquor and common drink recipes
Possess basic math skills and the ability to handle money and operate the POS
Be able to work in a standing position for long periods of time
Must possess a positive attitude as a contributor to a diverse work environment
Certificates, Licenses, and Registrations:
Bartending License
Why Work at the Osthoff Resort?
The Osthoff Resort’s mission is to create enduring relationships with our guests and owners by providing highly personalized service and gracious hospitality in an informally elegant atmosphere. We are committed to providing competitive wages and benefits with ongoing improvements to the growth and success of The Osthoff Resort.
The Osthoff Resort is an Equal Employment Opportunity Employer.
About Us
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.
At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.
