Housekeeper

Job Description

Job Description

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing "Gracious Hospitality" and efficient service to all guests.

The following is just a few of the responsibilities of the position, but not all inclusive :

• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned..
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team. Be a Team Player and encourage the teamwork attitude among staff.
• Keep work area clean and neat, free from dust and litter.
• Loads carts with supplies needed to perform duties.
• Cleans all guest rooms as assigned within the required time limit. Duties in each room include :
• Change bed linens and makes bed.
• Vacuum carpet. Moves furniture as needed to clean.
• Dust and clean all furniture including picture frames, bed frames, lamps, TV's, armoires, desks, etc.
• Clean mirrors, surfaces, windows, walls, etc.
• Thoroughly clean bathroom area by washing the shower / tub, sink, floor, toilet, etc.
• Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
• Empties wastebaskets.
• Ensure guest room set up complies with standards.
• Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
• Turns in all Lost & Found items following the standard procedures.
• Fills out assignment sheet as each room is completed.
• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
• Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
• Ensures total guest satisfaction.
• Follow supervisor's instructions and performs other duties as directed or assigned.

Job Requirements

Qualifications