What are the responsibilities and job description for the Houseperson position at The Otesaga Resort Hotel?
Position: Houseperson
Reports to: Housekeeping Manager, Housekeeping Supervisor
Job Summary
The Hotel Houseman is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. This position is responsible for all day-to-day operations including cleaning and deep cleaning of public restrooms, deep cleaning, cleaning, sweeping, mopping or use of floor machine on veranda, cleaning ceiling lights that require using a ladder, chandelier cleaning, sweeping & mopping of floors, shampooing carpets and furniture, fixing drapes, refinishing/polishing marble countertops and floors, vacuuming floors, delivering clean linen to room attendant closets, collecting dirty linen from room attendant carts, sorting linen, sweeping and mopping stairs, etc. Attention to detail is of utmost importance in this role.
Essential Job Functions
To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
- Provide on the floor assistance to Inspectors, room attendants, guests by delivering supplies and linen, delivering wanted items to guests, moving furniture to clean behind and answering relevant questions.
- Ensure all restrooms are cleaned thoroughly, walls, etc. and cleaned every two hours.
- Learn and educate on the Otesaga’s process and policies.
- Suggesting new ideas based on customer preferences and feedback.
- Monitor and maintain inventory and par levels related to guest rooms, including but not limited to coffee supplies, bathroom amenities, linen, toilet paper, Kleenex, cleaning supplies, etc.
- Responsible for keeping room attendant closets stocked with linen, amenities, water, cleaners and washing guest room glasses.
- Assist with linen inventories, vacuum maintenance, floor machine maintenance.
- Receive instructions from Manager, Inspector/Supervisors.
- Work with appropriate manager to successfully respond to any guest complaints or concerns.
- Comply with all health, safety, and hygiene standards and policies.
- Assist co-workers as needed.
- Assist guests as needed.
- Perform any other job-related duties as assigned.
Education: High school diploma or general education degree (GED)
Required Experience:
The person in this position needs to:
- Minimum of 3 months experience in hospitality industry
- Preferred experience as a janitor, houseman or room attendant work experience in hotel, motel, nursing home or hospital.
- Reliably commute or plan to relocate before starting work
Knowledge, Skills, & Abilities
- Ability to workdays, nights, overnights, weekends & holidays as required
- Strong knowledge of teamwork
- Sound knowledge of floor machines.
- Excellent organizations and time management skills
- Set a positive tone and strong work ethic, leading by example.
- Knowledge of cleaning & disinfecting restrooms
- Ability to carry and climb a ladder to clean chandelier, ceiling lights, fixing drapes
- Maintain professional presentation (must adhere to company and department dress code)
- Outstanding guest service skills
- Ability to determine proper chemical for cleaning tile, wood, brass, glass, carpet cleaning.
- Ability to clearly communicate both verbally and in writing
Physical Requirements:
These physical requirements for this position may be accomplished with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between public space areas to the guest floors. Vision abilities required by this job include close vision and color vision. Employees may use vision to monitor literature, material with logo, cleaning chemicals.
Work Conditions: The position will be required to work evening, overnights, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor of hotel environment with exposure to heat, cleaning chemicals, fumes, equipment. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
