Housing Stability Case Manager

“Transitioning Austin’s homeless neighbors into an engaged community through shelter, opportunity, and support.”

Developed 01/04/2023

HOUSING STABILITY CASE MANAGER – Job Summary

The Housing Stability Case Manager will serve and maintain a caseload of Esperanza

Community clients who have recently transitioned out of homelessness and need ongoing support on their journey towards long-term sustainable permanent housing. Services will be provided utilizing person centered, strengths-based, trauma informed, and a harm-reduction perspective. The Housing Stability Case Manager’s caseload will be racially and culturally diverse and will be made up of people experiencing chronic homelessness.

DIVERSITY, EQUITY, INCLUSION & BELONGING

The Other Ones Foundation strives to nurture and empower a diverse, equitable and inclusive environment in which everyone is recognized, valued and respected for their contributions regardless of skin color, gender identity or expression and upbringing. Leveraging the diversity of our organization is essential towards our ability to strengthen the mission of our organization: The Other Ones Foundation transitions Austin’s homeless neighbors into an engaged community through shelter, opportunity, and support.

Job Duties

• Maintain a caseload of former Esperanza Community residents to promote housing stabilization and retention. Service delivery is focused on the areas of housing, finances, and basic needs
• Focus actions on the five key tasks of case management: engagement, assessment, planning, linking, and monitoring, and the underlying principles of hope and client self- determination
• Administer screenings and assessments to clients to identify both barriers and strengths to promote housing stabilization and retention
• Develop individualized service plans to establish scope of services and to monitor progress toward client goals; ensure that service plans are participatory, comprehensive, and build on client strengths, promoting long-term housing stability and supporting safe and humane environments free from abuse, neglect, and exploitation
• Create working budget and financial stability skills training to support clients in managing their income and payment of rent
• Administer financial assistance as needed to support housing and basic needs expenses
• Maintain organized hard and electronic client files, document work accurately and in a timely fashion and in adherence to data standards and program requirements which

may include proof of client eligibility, proof of services, reporting and deadlines. Stay up to date on data standards and program requirements as they change

• Assist clients in applying for and enrolling in public benefit programs
• Develop a deep level of understanding of local housing resources, social service organizations, and government benefits and entitlements
• Identify, refer to, and collaborate with internal & external partners to design and support individualized and client-centered outreach efforts, and transition and exit plans
• Engage in Esperanza Community and TOOF functions and cooperate to provide a professional work environment, staff cases, address program needs, and review community resources
• Complete detailed, accurate, timely data entry into the Homeless Management

Information System (HMIS) and agency database. Adhere to the HMIS Policies and

Procedures Manual and license requirements. Enter data into HMIS that complies with data integrity and data quality

• Attend and participate in staff meetings, trainings, and agency activities
• Perform special projects as assigned
• Work collaboratively with collateral service providers to coordinate services and support for mutual clients
• Complete data entry and contract reporting within required parameters in both agency and HMIS databases
• Attend and participate in team and agency staff meetings, trainings, functions, and other activities as needed

Skills and Qualifications

• Strong communication, interpersonal, and organizational skills
• Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work environments
• Ability to develop and sustain collaborative and supportive working relationships with clients, coworkers, volunteers, and external partners
• Ability to efficiently produce quality work, adhere to agency and contract requirements, and work independently
• Ability to prioritize multiple tasks and meet frequent deadlines
• Ability to adapt and respond to the changing needs of the program and clients
• Ability to write comprehensive client summaries using medical and psychiatric terminology
• Ability to make constructive use of professional supervision
• Willingness to uphold The Other Ones Foundation’s philosophy, mission, & vision
• Committed to understanding and supporting diversity, equity, inclusion and belonging

(DEIB)

• Proficient in utilizing Google Suite, Microsoft Office and Microsoft 365 applications

Education and Experience

• Bachelor's degree in a related field and/or 2 years of experience working directly with individuals experiencing or at risk of homelessness

• Experience accessing community resources, services, and entitlement programs
• Experience implementing the principles of harm reduction, trauma informed care, motivational interviewing, and housing first
• Reliable transportation and active auto insurance

• Clear multi-state criminal history and satisfactory motor vehicle driving record

License and Certifications

• Valid Texas Driver’s License

• Homeless Management Information System (HMIS) trained or able to complete HMIS certification within 30 days of hire

Work Environment and Physical Requirements

Work is generally performed in an indoor environment, although situations arise where client contact may need to be done outdoors. This position will entail engaging with individuals with mental illness, substance use disorder, and/or a history of trauma.

• The Housing Stability Case Manager may frequent environments in which there is tobacco use

• Ability to safely and successfully perform the essential job functions consistent with the

ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards

• Must be able to lift, carry, push, pull up to 20 lbs.

HOURS

Monday-Friday, 8:00am-5:00pm. Some evenings or after hours may be required.

Minimum Qualifications

• 2 Years’ experience with working with individuals who are experiencing homelessness through Non-profit or State organizations
• Valid Class C Driver’s License

PREFERRED

• Bilingual in Spanish and English*

Salary and Benefits: $51,300.00 yearly salary

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Paid time off

Parental leave

Professional development assistance

Vision insurance

HOURS

Full-time 40 hours a week; Monday-Friday

The Other Ones Foundation, 780 S Hwy-183, Austin, TX 78741

Job Type: Full-time

Pay: $51,300.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Austin, TX 78741: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Case management: 1 year (Preferred)

Work Location: One location

Salary : $51,300