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Supervisor of Experience

The Outer Banks Hospital, Inc.
Nags Head, NC Full Time
POSTED ON 9/3/2024 CLOSED ON 10/2/2024

What are the responsibilities and job description for the Supervisor of Experience position at The Outer Banks Hospital, Inc.?

ECU Health

About The Outer Banks Hospital

The Outer Banks Hospital is a full-service critical access hospital offering a wide range of inpatient and outpatient services. The 21-bed facility is designed to meet the needs of the coastal community, whose year-round population of approximately 35,000 swells to about 350,000 in the summer season. Its campus includes four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.

OBH is fully accredited, provides high quality care in a compassionate environment to all patients, regardless of their ability to pay, and has been nationally recognized for outstanding patient care.

Position Summary

This position must be perceived as a role model in seamlessly leading the integration of patient and family experience operations and innovations within VMC. Supervisor, Experience will have responsibility for coordinating and supporting the day-to-day operations of Experience Greeters and Experience Coordinators. Supervisor is responsible for creating a positive organizational culture by providing team members direction and guidance, developing them through training, providing coaching and mentoring, setting performance standards, and, when necessary, taking action to remedy gaps in performance and coordinate with manager for learning plans and or compliance with our collaborative culture of safety standards.

Minimum Requirements

Associate degree or higher is required.

3 to 4 years of experience required within health care, customer service, hospitality or working with people. Supervisory experience preferred.

Progressively responsible experience in guest relations departments, hospitality service positions.

Experience in a hospital or medical facility or other related business field.
Requires extensive walking and mobility throughout the organization.

Other Information

LOCATION: Outer Banks Hospital- Nags Head, NC

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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Job openings at The Outer Banks Hospital, Inc.

The Outer Banks Hospital, Inc.
Hired Organization Address Nags Head, NC Full Time
ECU Health About The Outer Banks Hospital The Outer Banks Hospital is a full-service critical access hospital offering a...
The Outer Banks Hospital, Inc.
Hired Organization Address Nags Head, NC Full Time
ECU Health About The Outer Banks Hospital The Outer Banks Hospital is a full-service critical access hospital offering a...
The Outer Banks Hospital, Inc.
Hired Organization Address Nags Head, NC Full Time
ECU Health About The Outer Banks Hospital The Outer Banks Hospital is a full-service critical access hospital offering a...
The Outer Banks Hospital, Inc.
Hired Organization Address Nags Head, NC Full Time
ECU Health About The Outer Banks Hospital The Outer Banks Hospital is a full-service critical access hospital offering a...

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