What are the responsibilities and job description for the Customer Experience Ambassador position at The Outpost?
Job Overview
We are seeking a dedicated and friendly Customer Experience Ambassador to join our team at The Outpost. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Welcome guests upon arrival and assist with check-in and check-out processes.
- Provide information about The Outpost's amenities, services, and local attractions.
- Handle guest inquiries and resolve any issues or complaints in a timely manner.
- Maintain accurate records of guest interactions and transactions.
- Ensure cabins are cleaned on-time and up to The Outpost's standards.
- Collaborate with other employees to enhance guest satisfaction.
- Exhibit excellent phone etiquette while managing incoming calls and reservations.
- Support front desk operations by managing room assignments and ensuring cleanliness standards are met.
Experience
- Previous experience in housekeeping or hospitality is preferred, particularly in a hotel or resort setting.
- Familiarity with guest relations practices and front desk operations is advantageous.
- Strong interpersonal skills with the ability to communicate effectively with guests and team members alike.
- A commitment to providing outstanding guest services while maintaining professionalism at all times.
Join us in creating unforgettable experiences for our guests as a Guest Service Agent!
Job Types: Full-time, Part-time
Pay: $10.50 - $13.00 per hour
Expected hours: 20 – 35 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- 4 hour shift
- Day shift
Ability to Commute:
- Grand Rivers, KY 42045 (Required)
Ability to Relocate:
- Grand Rivers, KY 42045: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
