AM Host/ess- Free Parking

About Us

The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.

Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, and the recipient of Travel & Leisure’s World’s Best Award for six consecutive years. 

Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!

Responsibilities & Qualifications

JOB SUMMARY:

Greet and seat all guests. Answer phones and take reservations. Assist in overall service to guests following The Palms Hotel & Spa Standards and adhering to the hotels’ sustainability guidelines.

MAIN DUTIES & RESPONSIBILITIES:

• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

• Seat guests according to reservations and walk-ins.

• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.

• Manage waiting list and seating chart when necessary.

• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.

• Take accurate reservations.
• Answer various questions from guests, such as questions regarding Essensia restaurant directions to restaurant, special promotions, etc.
• Check floor and tables for accuracy and cleanliness.
• Assist with bussing tables as needed.
• Assist Guest with Menus.
• Assist guest with seating.

• Greet guests and determine the number in their party.
• Guide guests through the dining rooms and provide any needed assistance.
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures, as well as recycling, water and energy conservation.
•  Monitor dining rooms for seating availability, service, safety, and well-being of guests
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards
• Assist in covering the gift shop as needed.
• Take room service calls and orders (if necessary).

OTHER DUTIES & RESPONSIBILITIES:

• Respond to customer complaints and special requests and report any issues to M.O.D.
• Maintain highest level of customer service and guest satisfaction, according to the standards set forth by The Palms Hotel and Spa
• Attend all meetings/trainings related to F&B
• Ensure compliance with health and sanitation policies in all areas
• Adhere to all fire, safety, and security procedures according to hotel policy
• Adhere to all sustainability guidelines as per the Inspired by Nature Program

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.

• Maintain a professional appearance and manner at all times.
• Customer service skills

• Possesses excellent people skills, an energetic personality and superior listening skills.
• Has strong orientation towards customer service with a special focus on etiquette.
• The ability to always be courteous, friendly and professional. 
• A true desire to satisfy the needs of others in a fast-paced environment.
• Excellent verbal communication skills.
•  Needs to be able to speak English.
• Ability to work well alone and in a team.

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• Previous work experience as a hostess or similar role

• High school diploma is a plus
• Basic computer skills

WORK CONDITIONS & PHYSICAL DEMANDS:

• Most of the time spent standing, walking or there are some requirements to lift moderate weight (10-20 pounds)
• Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.