What are the responsibilities and job description for the Asst Front Office Manager- Free Parking position at The Palms Hotel & Spa?
Job Details
About Us
The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.
Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, and the recipient of Travel & Leisure’s World’s Best Award for six consecutive years.
Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!
Responsibilities & Qualifications
JOB SUMMARY
Assistant Front Office Manager assists the Front Office Manager in directing and supervising operational duties of the hotel's front office to provide the highest standards service.
MAIN DUTIES & RESPONSIBILITIES:
- Manage the front desk operation including guest registration, room assignment and check out procedures
- Monitor and evaluate performance of the front office staff
- Monitor cash handling procedures
- Monitor billing, cashiering and bill adjusting procedures
- Represent property management in guest issue resolution and decisions related to the front office
- Assign VIP guest rooms and monitor amenities
- Mentor, train & coach and discipline the front office staff
- Interviewing potential front office staff
- Drive innovation, identify & resolve issues to improve and uphold standards in operational area
- Anticipate and improve guest satisfaction in area & manage difficult service situations
- Pro-actively monitor, track and respond to guest comments and feedback
- Ensure all team members are enabled to and follow guidelines & service standards
- Collaborate with the FO manager to develop, implement, train & monitor hotel policy
- Manage shift transfer process & proactively disseminate information
- Lead & facilitate Front Office Meetings
- Participate in hotel departmental meetings
- Manage associate time cards using Paycom system.
OTHER DUTIES & RESPONSIBILITIES:
- Maintain highest level of customer service and guest satisfaction, according to the standards set forth by The Palms Hotel and Spa
- Attend all meetings/trainings related to Front Desk
- Ensure compliance with health and sanitation policies in all areas
- Adhere to all fire, safety, and security procedures according to hotel policy
- Adhere to all sustainability guidelines as per the Inspired by Nature Program
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- Be courteous
- Show genuine care for all co-workers and guest(s)
- The ability to work well in a team environment
- Proficient in the English language. Second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Maintain a professional appearance and manner at all times.
- Possesses excellent people skills, an energetic personality and superior listening skills.
- Has strong orientation towards customer service with a special focus on etiquette.
- The ability to always be courteous, friendly and professional. Instills a “can do attitude” in all team members and promotes team work between departments.
- Excellent time management skills.
- Exceptional detail in follow-up.
- Creative problem-solving skills.
- Ability to quickly evaluate alternative and decide on a plan of action.
- Instills a calm, organized approach in all situations.
- Previous front desk experience preferred; hotel experience required.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to work well alone and as a leader.
- Strong leadership skills and ability to train and motivate staff.
- Ability to multi-task and prioritize assignments
- Excellent planning, coordination and organizational skills
EXPERIENCE & EDUCATIONAL REQUIREMENTS:
Two (2) years as Front Desk agent or supervisory experience in a Hotel or Resort or an equivalent combination of education and experience.
WORK CONDITIONS & PHYSICAL DEMANDS:
- Most of the time spent standing, walking or there are some requirements to lift moderate weight (10-20 pounds).
- There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.
- The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
- While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise.
The hotel operates seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.
