Front Desk Agent- Free Parking

About Us

The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.

Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, and the recipient of Travel & Leisure’s World’s Best Award for six consecutive years. 

Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!

Qualifications

Job Summary

The Front Desk Clerk is a member of the Front Office team. S/he is responsible for checking in all arriving guests and checking out all departing guests. Additionally the Front Desk Agents shall maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills in operating the various hotel property management systems, accurately handle cash and charges. A special inclination towards customer service with a special focus on etiquette is of the utmost importance.

Job Duties /Tasks / Responsibilities

• Front Desk Agents shall check in all arriving guests and check out all departing guests.
• Provide Guests with a detailed orientation about the hotel and the hotel facilities.
• Anticipate Guest needs.
• Responds to all guest inquires and guest requests.
• Receive reservations for accommodation from guest, either in person or by telephone, fax or email
• Provide tourist information to guests
• Handle enquiries and special requests from guests
• Accept messages and faxes for guests
• Calculate guests' bills and issue receipts upon payment
• Perform cashier duties, cash travelers cheques and exchange foreign currency
• Follow in-house procedures to help ensure the security of guests and employees
• Front Desk Agents cover the AYS and PBX whenever necessary.

Knowledge, Skills, Abilities Required

• Be courteous
• Show genuine care for all co-workers and guest(s)
• The ability to work well in a team environment
• Proficient in the English language. Second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Maintain a professional appearance and manner at all times.
• Possesses excellent people skills, an energetic personality and superior listening skills.
• Has strong orientation towards customer service with a special focus on etiquette.
• The ability to always be courteous, friendly and professional. Instills a can do attitude in all team members and promotes team work between departments.
• Excellent time management skills.
• Exceptional detail in follow-up.
• Creative problem solving skills.
• Ability to quickly evaluate alternative and decide on a plan of action.
• Instills a calm, organized approach in all situations.
• Previous front desk experience preferred, hotel experience required.
• A true desire to satisfy the needs of others in a fast paced environment.
• Excellent verbal communication skills.
• Ability to work well alone and in a team.

Physical Demands /Requirement

Most of the time spent standing, walking or there are some requirement to lift moderate weight (10-20 pounds)

Work Environment/ Conditions

Typically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.