Revenue Coordinator-Free Parking

About Us

The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.

Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earth’s most sustainable hotels, and the recipient of Travel & Leisure’s World’s Best Award for six consecutive years. 

Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!

Responsibilities & Qualifications

JOB SUMMARY:

This position offers a unique opportunity for driven Front Office or Reservations Department professionals looking to transition into a career in Revenue Management. This is an administrative role focused on supporting the execution of strategies as outlined by the Director of Revenue. Responsibilities include preparing Revenue Management reports and presentations.

In addition, the Revenue Coordinator provides analytical and administrative support to the Revenue, Marketing, and Reservations Team as well as the Executive Team. He/she will assist with managing Transient Revenue streams, defined as Direct Bookings through the hotels’ onsite Reservation team, online bookings through hotels’ websites, OTA’s, Wholesalers on Dynamic Rate Plans, Direct Connect, IDS and GDS Channels.

MAIN DUTIES & RESPONSIBILITIES:

• Process pricing changes in Hotels’ Revenue Management System as directed by the Director of Revenue
• Maintain and enter stay restrictions as directed by the Director of Revenue
• Ensure stay restrictions for all rate codes are correctly reflected in Opera PMS, and that they flow through to all third-party systems (My Fidelio, Siteminder, Extranets)
• Report Generation:

Prepare and distribute Yield Reports for bi-weekly Yield Meetings

Prepare and distribute Pace Reports

Prepare and distribute weekly Rate Code Pickup report

Prepare and distribute weekly forecast for hotels’ Housekeeping Department

Prepare and distribute monthly STR benchmark reports

• Attend Yield meetings with the Executive team if needed
• Troubleshoot any OPERA PMS related system interface messages/issues within OXI and OHIP
• Address Rate Parity/Best Rate Guarantee issues
• Implement/map new distribution channels including room types and content as directed by the Director of Revenue
• Create and maintain dynamic packages and enhancements for hotels’ website
• Maintain and create Rate Plans through the hotels’ Channel Manager and several standalone Extranets
• Manage room inventory control to maximize sell-through opportunities
• Learn how to control Deposit and Cancellation policies for the above-listed channels
• Respond to and process Transient RFPs in the Lanyon RFP tool following the hotel’s revenue strategies
• Process Travel Agent Commissions via Onyx System.
• Research and answer Travel Agent commission requests
• Reconcile Booking.com commissions
• Assist with commission processing of marketing platforms (LaaSie, Curacity, Triptease)

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Communication skills
• Time management skills
• Attention to detail
• Ability to meet deadlines
• Knowledge of Oracle Opera PMS, Synxis CRS a plus
• Knowledge of major OTA Extranets a plus
• Knowledge of Siteminder Channel Manager a plus
• Knowledge of DUETTO Revenue Management System a plus
• Knowledge of Lanyon RFP tool a plus
• Working knowledge of Reservations, Front Office, Sales Departments
• Proficiency in Microsoft Excel
• Must be able to communicate effectively in English, in both written and oral forms.
• Must have interpersonal skills to deal effectively with all business contacts and executive levels of the organization.
• Ability to work effectively in a multi-cultural team environment
• Show genuine care for all co-workers and guest(s)
• Maintain a professional appearance and manner at all times

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

• Combined previous work experience of at least 3 years in a hotels’ Front Office-, Group Sales- , Reservations- or Revenue Department

• Hospitality School Degree a plus
• Proficient in the English language (written and verbal)
• Fluent in English spoken and written
• Computer skills: MS Word, Excel

• OTHER DUTIES & RESPONSIBILITIES:

• Ensure compliance with health and sanitation policies in all areas
• Adhere to all fire, safety, and security procedures according to hotel policy
• Adhere to all sustainability guidelines as per the Inspired by Nature Program.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Work space is located in a comfortable quiet rooftop office. Must be able to use a set of steps. There may be occasional exposure to factors such as dust, odors, extreme temperature, inclement weather, noise, or lights
• This is an on-site Monday through Friday position, however, maximizing the hotels’ revenue might require some last-minute rate and distribution strategy changes. This means that it might be necessary to log in remotely to assess and action changes on weekends

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.

The hotel operates seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.

All requirements are subject to possible modification to reasonably accommodate individuals with a disability.