Supervisor

Looking for a new adventure in the world of work?

The Panic Room Niagara is hiring!

Who are we?

Welcome to Panic Room Niagara, the premier escape room experience nestled in the heart of Niagara Falls, New York. We are a live entertainment business, focussed on giving customers the chance to star in their very own action-packed adventure. At Panic Room Niagara, we specialize in crafting unique, immersive escape room adventures that challenge the mind and spark the imagination.

As a company, we're passionate about delivering exceptional experiences that entertain, engage, and encourage teamwork. Our mission is to create unforgettable memories for our guests, making every visit a thrilling adventure. We pride ourselves on our creative spirit, dedication to quality, and a supportive, collaborative work environment.

So what do we expect from our supervisors?

As a Supervisor at The Panic Room Niagara, YOU are there to help our customers succeed and have a great time! From a warm and enthusiastic welcome, keen observation and attentive clueing, to recommending them their next adventure, you make the difference for our customer's experience. You will be taking on a leading role in our team of gamemasters, showing by example how to run the games. You will liaise with our gamemasters to get their availability and update it to our booking system, and will assist in ensuring all bookings are catered to. You will also oversee small repairs and maintenance of our rooms.

As a supervisor, you will be expected to run our games alongside of our gamemasters. This includes the setting up and resetting of the game experience and ensuring the room and common areas are always presented to high standard. You will greet and engage with customers, lead them to their experience, and observe them as they play their room, giving clues to help them advance. Once the customer has finished playing, you will escort them back, offering recommendations of what games they may like to play next based on their preferences and book them in if they're ready to do so. Once the final goodbyes have been said, you will reset and clean the room, perform small upkeep, then start all over again!

The successful applicants will have these qualities:

• Great Customer service skills
• Punctual and able to work to a schedule
• Outgoing and cheerful personality
• Able to work as a team with fellow Gamemasters
• Keen eye for detail
• Passionate about escape rooms and live experiences
• Flexible
• Good Communication Skills
• Manager or Supervisor background

Experience in the following is preferred, but not required:

• Customer Service
• Sales
• Front of House

Due to the nature of our live business, evening and weekend availability is a must. Hours will primarily fall between the following times:

• Weekdays: 4-10:00pm
• Friday: 12pm to 10.00pm
• Saturday: 10:30 am to 10.00pm
• Sunday:10:30am to 10.00pm

The above hours are subject to customer demand, Flexibility is important due to last minute bookings and changes on the day.

For those looking for more hours, we are able to offer some weekday daytime hours based on customer demand.

Job Type: Part-time

Pay: From $18.50 per hour

Expected hours: 8 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Evening shift

Application Question(s):

• "As a live entertainment business, there often is a demand for bookings with less than 24 hours notice. Would you be willing to make yourself available for shifts at short notice during times set by you, and if so, what notice would you need?"

Ability to Commute:

• Niagara Falls, NY 14303 (Required)

Ability to Relocate:

• Niagara Falls, NY 14303: Relocate before starting work (Required)

Work Location: In person

Salary : $19