What are the responsibilities and job description for the Case Manager position at The Panther Group?
CASE MANAGER - Lowell, MA
PROJECT HOURS : Must be available to work an 8 hour shift onsite between the hours of 8 AM - 6 PM EST Monday-Friday.
Position Summary :
The Panther Group has an immediate need for a Case Manager for a nonprofit organization in the Lowell, MA area.
Responsibilities :
Complete intake and needs assessments with each participant, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills.
Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements. Work closely with clients to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process.
Help clients build self-sufficiency plans. Assist clients to transition to self-advocacy roles.
Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services.
Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits.
Maintain accurate case records by documenting all services rendered including up to date case notes, telephone contact logs and referrals. Enter required data into the agency databases with reporting as required.
Provide emergency response management to address any crises or safety issues that may arise.
Assist families with arranging appointments.
Assist with special projects or tasks as assigned by management
Monitor customer feedback and provide suggestions on how to improve customer experience
Develop and maintain positive relationships with customers through effective communication
Identify opportunities to increase customer satisfaction and loyalty
Participate in team meetings and training sessions to stay current on new policies and procedures
Provide support to other departments when necessary
Job Requirements :
Bachelor's degree preferred
Prior related experience required
Strong Microsoft Excel and Microsoft Word skills
Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
Demonstrated knowledge of community resources available to low-income individuals and families.
Ability to manage multiple priorities and work in a fast-paced environment.
PAY RATE : $25-26 / hr
Salary : $25 - $26
