What are the responsibilities and job description for the Front Desk Administrator - 2nd Shift position at The Panther Group?
The Panther Group has an immediate need for a Front Desk Administrator for a major healthcare provider in NY, NY.
This position would be working Monday through Friday 12pm to 8pm and has the possibility of going permanent.
JOB DESCRIPTION
Seeking a people person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.
Assist with patient appointment search using Epic software.
Patient navigator to assist with wayfinding.
Facilitate a working relationship between patients and the organization by providing excellent customer service.
Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.
Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.
Help coordinate onsite visitor registration logistic and manage / instruct volunteers. Inventory office supplies.
Light administrative duties (scanning, copying, emailing, ordering car services for patients).
Professionally research and or resolve concerns by de-escalating issues.
Demonstrate knowledge of online visitor policy / guidelines.
Properly assist all walk-ins seeking a second opinion.
Support security staff by assisting with monitoring visitors.
Assist visitors with the visitor registration process
SKILLS DESIRED
High Level of Customer Service – The best greetings for people walking into the hospital
Patient Engagement – Ask the patient, “How can I help”, listen to them, and assist in the best way possible
Patient Navigator / director - Assist patients with their appointments
Someone who can multitask, professionally answers phones, be computer proficient, light copying, scanning, emails, and rarely order car services for patients.
Types at least 45 / 50wpm
Articulates well – Speaks clearly, and takes time to explain instructions or appointment details to patients
Although the candidate may express some reservations about joining our team as a temporary employee, please let them know that we have brought on 95% of every temporary employee we’ve worked with.
QUALIFICATIONS
High School Diploma / GED with 2 years of proven experience,
Bachelor's Degree preferred
Must have intermediate digital literacy
The ability to be dedicated, work independently and use good judgment
