Workplace Experience & Real Estate Manager

Workplace Experience & Real Estate Manager

The focus of the role will be on the US region, based in the New York office with an office headcount of 800. The role is people-first, with the guest and employee experience being at the forefront of the department’s mission.

A successful candidate will be a driven and experienced professional who is excited to help a rapidly scaling global firm create and maintain dynamic, world-class workplaces. Requires detail-focused service-delivery expertise and can manage a team and budgets to achieve the most positive and efficient outcomes.

Core Responsibilities

Management, hiring, training, and professional development of workplace-experienced team members

Supporting the leadership team, including Co-Founders, COO, CFO, and other functional department leads, with the ideation and execution of firm-wide culture initiatives and benefits

Maintaining a “people-first” mentality and working with the wider operations team on enhancing the talent lifecycle

Management of all in-office and externally held events across the region, ranging from parties to training academies, collaborating with IT / AV teams where necessary

Management of business-related travel bookings for employees and account management with a third-party travel management company

Working with Learning & Development, HR, Recruitment, and IT teams to ensure smooth onboarding and offboarding processes

Direction, supervision, and oversight of all subcontracted services; including facilities maintenance, cleaning, hospitality, mail, mechanical, electrical, waste, and plumbing

Relationship management with building security team and overseeing internal security databases to ensure permitted employee and visitor office access

Contract management and negotiation, ensuring all service providers perform according to contract and service level agreements

Monitor headcount and plan space management and facilities requirements accordingly

Supporting the Workplace Experience Director(s) with the supervision of office relocation or construction projects

Ensuring health and safety compliance, conducting risk assessments, and developing actionable outcomes as required

Ability to manage a budget; monitor spend, oversee invoice reconciliation and approvals

Proficiency in writing reports and presentations, and able to confidently present data

Seeking :

Bachelor’s degree (ideally in a relevant discipline such as hospitality or facilities management; Additional building services qualifications are a bonus

5-7 years of relevant experience in hospitality, office management or facilities management

Familiarity working in a fast-paced, professional, and demanding environment with the ability to remain calm and focused under pressure

A strong track record of managing a team of direct reports and varied stakeholders

A positive “can-do” attitude and in turn, the ability to create a positive and motivational environment for the wider team

The ability to manage a busy workload efficiently and to prioritize key tasks, as well as a strong project management skillset

Excellent written communication and presentation skills

An understanding of commercial supplier contracts

Fluency in English is essential  DoE targeted salary to $100K

Salary : $100,000