Buying Operations Manager

Buying Operations Manager

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.

The Buying Operations Manager is responsible for managing processes within both the buying department and supply chain operation to ensure the timely and cost-effective acquisition of products and successful execution of supply chain initiatives. This includes collaborating with teams in logistics, merchandising, and planning to execute procurement strategies and meet business objectives. This role requires a strategic thinker with strong analytical skills and a deep understanding of the retail market. The ideal candidate will have a proven track record in managing buying operations and driving efficiency in a fast-paced environment.

The Buying Operations Manager reports directly to both the Director of Planning and Director of Supply Chain and Logistics.

COMPETENCIES:

• Communication: Communication is direct and to the point while maintaining employees’ self-esteem. Sets clear performance expectations and provides ongoing feedback. Solicits dialogue to ensure understanding of expectations.
• Leadership: Ability to motivate and influence the team to create buy-in. Clarifies initiatives and articulates their strategic relevance. Helps employees to see the potential for developing their skills; assists them in eliminating barriers to their development.
• Development: Demonstrates a passion for teaching. Identifies skill opportunities and takes timely and appropriate action to coach, develop and redirect employees as needed.
• Delegation: Delegates responsibility based on the employee’s ability and potential. Communicate action steps and desired outcomes. Follows up to ensure success.
• Accountability: Demonstrates a sense of corporate responsibility. Takes personal ownership and responsibility for the quality and timeliness of work. Ensures that actions are consistent with words.
• Creativity and Initiative: Forward-thinking, recognizes opportunities and finds new ways of doing things and implements improvements whenever possible. Encourages creativity and innovation.
• Professionalism: Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, encouragement and direction. Engages others to accomplish organizational and departmental goals. Is seen as a role model.
• Personal Development: Displays self-awareness, a high level of energy, persistence and a positive outlook. Continuously seeks ways to improve and learns from mistakes and constructive feedback.

KEY RESPONSIBILITIES:

• Be a TPS brand ambassador
• Build and establish a new buying operations program from the ground up, including defining goals, objectives, and key performance indicators (KPIs)
• Act as a liaison between the vendors and buying department, being responsible for all vendor follow-up such as arranging credits, cancellations of orders and negotiating RTVs for defective or poor-quality merchandise
• Build relationships with vendor base through the following: setting up new vendors, sending routing guides, pre-ticketing information, etc.
• Support the buyers in negotiating contracts and terms to secure the best deals
• Prepare and present reports on purchasing activities, performance metrics, and market analysis
• Collaborate with cross-functional teams to streamline processes and improve overall efficiency
• Lead and mentor a team of coordinators, providing guidance and support to achieve departmental objectives
• Partner with supply chain and logistics to ensure all vendors adhere to company standards and regulatory requirements
• Conduct regular audits and assessments to verify compliance and address any issues promptly
• Create and implement standard operating procedures (SOPs) for all aspects of the buying operations, ensuring consistency and efficiency across the department
• Develop actionable insights and present findings to stakeholders through detailed reports and dashboards

JOB REQUIREMENTS:

• Bachelor’s Degree in Business Administration, Supply Chain Management, or a related field (preferred)
• Leadership experience with a track record of developing and motivating teams
• Strong negotiation and communication skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Proficiency in inventory management software and Microsoft Office Suite, specifically excel
• Ability to assess and navigate various systems quickly and efficiently
• A team player attitude, including willingness to pivot as business needs change and willingness to assist others to meet deadlines
• Ability to work 4 days/week at the Corporate Office in Acton, MA
• Professional presentation in attire, demeanor, and appearance

The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.