Interim Membership and Communications Manager

Description

Interim Membership & Communications Manager Job Description

This is an interim position. We need someone for this role until the beginning of August 2025. This role is responsible for processing Club memberships, maintaining proper member records, marketing and promoting events at the Club through the approved communication methods.

Club Branding

• Ensures that Club branding guidelines are use throughout the Club to keep a cohesive and consistent look across all platforms of communication.
• Reviews all printed materials prior to distribution.
• Develops/Formats all signage used at the Club and assures appropriate Club logo and colors are used.
• Acts as General Editor for all printed and online materials.
  
  

Member Communication

• Master key holder of the Park Club Pacesetter App:
• Maintains and updates the app on a daily basis ensuring all information is current (correlating across all PCC Communication platforms).
• Works with the Pacesetter headquarters on constantly improving App for Member enjoyment; creates app updates and educational instructions to teach Members how to enhance their experience.
• Reaches out to all new Members to get them set up on the app.
• Trains Staff on all features of the app in their department.
• Manages and sends push notifications
• Constantly monitors backside of app and works with appropriate department head as needed for proper follow up with issues/compliments.
• Responsible for organizing all Member mailings which may include: Invitations, Special Notice Mailers, Invitational Announcements for Golf Tournaments, Holiday Card, Ladies & Children’s Spring Mailer, and other mailers as needed.
• Updates/Maintains TV Slideshow for Reception, Pool, Halfway House and Grille.
• Maintains various platforms- Website, Foretees, Pacesetter, Jonas
• Sends member email blasts and newsletters
• Assists with Social Media Outlets providing content, pictures and videos.
• Maintains calendar on Website, and assists with updating content throughout site.
• Assist with production of Roster Book.
• Assist Food and Beverage Team to create and design menus
• A La Carte Dining Menus & Small Functions/Invites
• Ladies Events- Invites, Menu, Place Cards, Programs
• Club Events- Invites, Menu, Place Cards Children’s Events:
  
  

Requirements

The Membership and Communication Manager is responsible for the whole life cycle of the membership experience, along with the internal communication effort through multiple platforms. Establishes and enhances membership relationships through onboarding, activities, and usage, to help with member retention and satisfaction.

Membership Matriculation

• Establishes and continually improves member inquiry, onboarding, and application process
• Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members and member families.
• Facilitates New Member Orientation and follow up through the onboarding process
• Assists member inquiry and facilitation of sponsoring efforts, applications, and beginning of membership life cycle stages
  
  

Membership Matters

• Processes all inquiries, requests, and transfers of membership
• Maintains member records , member roster book and directory through internal systems
• Identifies improvement for managing the membership database, CRM, or other systems
• Facilitates and coordinates with Membership Chairman all Membership Committee meetings
• Plans and develops a membership retention program that supports member-experience items, recovery issues, or celebration of life events through recognition
  
  

Critical Success Factors Include

• Naturally outgoing, enthusiastic, motivated, conversant, respectful, and diplomatic, but able to say “no” when appropriate without alienating members or staff while doing so.
• Ability to maintain confidential proprietary company information.
• Lead by example by utilizing a “hands-on” approach to management.
• Possess exceptional project management, time management, and organizational skills to monitor and maintain project milestones and progress. Ability to organize and complete work in accordance with established timelines.
• Ability to work well under pressure, handle multiple projects and shift priorities based on business demands.
• Have passion for providing high-quality Member service and a commitment to exceeding expectations.
• Ability to proactively participate in a team environment with a transparent and uplifting, inspirational style.
• Be responsive vs. reactive; an exceptional communicator and listener.
• Possess strong technical literacy, including Microsoft Word, Excel, and PowerPoint skills; working knowledge of POS systems and restaurant reservations management systems.
• Possess excellent verbal and exceptional written communication skills to interact professionally with a diverse group, of executives, managers, and subject matter experts.