Human Resources Business Partner

Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on hospitality. Now with more than 25 years in business, The Parking Spot has cemented itself as the leading near-airport Parking Company with 40 locations at 28 airports, over 2,000 employees nationwide and 2 incredibly strong brands – The Parking Spot and Park ‘N Fly by The Parking Spot.

What makes working at The Parking Spot so special? We have created a culture of support, fun, and camaraderie that allows us to be the most innovative company in the parking industry. As a nationwide business with a small business feel, there are endless opportunities within The Parking Spot to grow your career. Come join us and see how we leverage people and technology to deliver a superior product, outshine our competition, and find creative and innovative solutions to everyday problems.

Salary Range: $75,000-$90,000

What we offer:

• Participation in and financial benefit from our shared employee ownership program
• Hybrid work environment
• Career development and growth opportunities
• Ability to gain exposure to all areas of the business
• Great benefits including Medical, Vision, Dental and a 401k plan
• Annual discretionary bonus program
• Team oriented, fun and friendly work environment
• Immediate opportunity to make a large impact

Our offices are based in the heart of the Loop in downtown Chicago, but we are pleased to note that our Chicago office is operating on a hybrid work model (mix of in-office and remote work).

Position Summary:

The HR Business Partner is responsible for supporting the VP of People Operations as a strategic business partner to Senior Operation Leaders and frontline employees. The HR Business Partner will be responsible for supporting the talent management, safety, training and development, absence management, and employee relations functions. In addition, the HR Business Partner will play a significant role supporting the Company’s Annual Leadership Summit, Market of the Year, Grand Opening, and other milestone events.

Key Responsibilities:

• Independently provide virtual and onsite counseling to management and employees to improve work relationships, build morale, and increase productivity and retention (e.g. employee relations, absence management, engagement and recognition, career development, talent management initiatives, turnover and retention actions).
• Manage and resolve complex employee relations issues by conducting effective thorough and objective investigations, interpreting company policy or practices, recommending appropriate corrective action, and escalating as appropriate to the VP of People Operations.
• Champion change management initiatives with agility, creativity, and high enthusiasm (e.g., merger and acquisitions, HRIS upgrades, DOT/labor/employment compliance requirements, and other company growth projects).
• Lead alongside other functional administrators to maintain health and wellness programs, FMLA and other leave of absence programs, safety initiatives, TPS Gives Back and charitable programs, and employee experience initiatives.
• Maintain current knowledge of industry best practices and federal/state/regulatory employment and labor law requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with the legal department and management as needed/required.
• Analyze HR-related data and internal processes and propose best practice opportunities for process improvement to the VP of People Operations and key stakeholders.
• Develop rapid response plans for understaffed locations or critical role vacancies and support the success of Field recruiting efforts under the direction of the Talent Acquisition Director.
• Lead the training and development of the Field as it relates to LinkedIn Learning, the Field Management Training Calendar, and Field Onboarding.
• Formulate and oversee on-site HR Audits as it relates to pre-employment authorization, driver compliance, TPS drug and alcohol programs, communication boards, and training and development programs.
• Execute onboarding processes efficiently, ensuring new hires receive a smooth and informative welcome to TPS by conducting surveys, focus groups, or interviews (e.g., 90-day reviews, office hours, and exit interviews)
• Maintain accurate HR records and data within the HRIS system and ensure adherence to established system workflows.
• Support event planning and onsite logistics for the Company’s Market of the Year, Culture Week, new location Grand Openings, Annual Leadership Summit, and other milestone events.

Knowledge, Skills & Experience Required:

• 3-5 years HR experience, preferably in hospitality, retail, or transportation industries
• Prior employee relations experience
• PHR or SHRM certification preferred
• Experience using an HRIS, preferably UKG
• Ability to travel 2 –4 days each month, with some possible overnight travel
• Self-starter, highly skilled in areas of attention to detail, follow-up, prioritization, and organization

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Any disclosed pay range is based on a consideration of neutral factors and criteria such as required qualifications, experience, education, skill, training, certifications, seniority, etc. The Parking Spot reserves the right to offer the selected candidate or applicant a salary at an appropriate level to be set and determined by the employer that is commensurate with the applicant’s qualifications, experience, education, skill, training, certifications, or seniority.

At The Parking Spot, we don’t just accept difference - we celebrate and seek it. We believe a diverse, inclusive, and equitable company is one where all employees, partners, and customers are welcome, supported, and valued. As a company in the travel industry, we witness the power of bringing individuals from different backgrounds and communities together. We treat all others with dignity and respect and stand firmly against racism and discrimination in any form. We intentionally develop diverse teams and relationships to ensure all voices are heard and to foster equal opportunity for all. We are committed to listening, learning, and growing because we know that our work is never done.