Account Director

Position Summary

The Account Director is a business leader and entrusted to steward partner relationships, team development, and agency objectives. This position is responsible for the overall health and development of assigned accounts.

Position Responsibilities

RESPONSIBILITY 1: Excellent Account Management and Partner Services.

• Develops and maintains strong relationships with partners, integrated teams, and vendors.
• Demonstrates deep knowledge of the marketing & communications industry, as well as principles and skills; shares knowledge with team for understanding and development.
• Demonstrates deep knowledge of partner’s business and industry; applies knowledge to strategies, plans, and programs; shares knowledge with team for understanding and development.
• Builds, leads, and develops integrated teams and programs.
• Advocates and has empathy for partners and team, ensuring goals and perspectives are understood.
• Anticipates partner challenges or opportunities and proposes proactive solutions.
• Develops integrated marketing & communications strategies, plans, and programs rooted in insights; oversees and leads integrated teams in implementation.
• Oversees and manages multiple accounts, including anticipating challenges, proposing solutions, solving problems, offering counsel, and ensuring quality in adherence with budget and timelines.
• Effectively supervises, delegates, and develops work by managing up, down, and across.
• Pushes and strengthens marketing, communications, and creative work; Critically evaluates work to ensure quality, strategic alignment, and that it meets Partner expectations.
• Balances competing interests and needs.
• Supports and manages statements of work, budgets, and forecasts, including tracking and monitoring budget, billing, and profitability.
• Proactively addresses changes in scope and supports contracting and billing accordingly.
• Accurately records, submits, and approves time, expenses, and billing on a timely basis, and manages that of team.
• Follows financial policies and procedures, and manages that of team.
  
  

RESPONSIBILITY 2: Project Management Excellence.

• Demonstrates deep knowledge and proficiency in internal operations, systems, and integrated team work; and facilitates that of team.
• Efficiently oversees and leads projects from initiation to completion.
• Oversees projects to ensure that quality work is delivered within scope and on time; Proactively manages potential challenges by proposing early solutions, managing resolution, and course-correcting as needed.
• Provides effective feedback and facilitates internal and partner reviews, ensures feedback is communicated and responded to.
• Sets performance goals for partner work; facilitates achievement of goals; ensures consistent and timely measurement and reporting, including insights and recommendations.
  
  

RESPONSIBILITY 3: Personal and Team Growth.

• Manages strengths and weaknesses of self and others.
• Holds self and team accountable for growth, performance, and compliance; manages performance with timely feedback and escalation as necessary.
• Takes feedback as a constructive learning opportunity and acts upon it.
• Prioritizes continued learning and improvement of technical and leadership skills by seeking opportunities to learn new skills through internal and external resources; and manages that of team.
• Monitors and stays up to date on trends, tools, and best practices in marketing; shares and applies key learnings; ensures key learnings are consistently implemented.
• Develops relationships with industry contacts, associations, etc.
• Demonstrates behaviors consistent with The Partnership’s code of conduct and values of Purpose, Passion, and Partnership.
  
  

RESPONSIBILITY 4: Business Development and Leadership.

• Forward-thinking about partner challenges and opportunities.
• Brings or facilitates expertise as appropriate for partner needs.
• Recruits, mentors, and manages junior and mid-level team members.
• Creates an environment that encourages The Partnership’s values of Purpose, Passion, and Partnership.
  
  

Preferred Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, Media, or related field
• At least 5 years of experience in Marketing, Communications, Agency, Media, or related field
• Excellent skill in communication, presentation, strategic counsel, and problem solving
• High emotional intelligence, good judgement, and active listening skills
• Experience in agency core competencies and partner industries
• Strong experience in integrated marketing campaigns.