What are the responsibilities and job description for the Associate Client Resolution Coordinator position at The Pasha Group?
Description
Position at The Pasha Group
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Join The Pasha Group as an Associate Client Resolution Coordinator!
Turn Problems into Solutions and Make Every Client Smile!
Are you ready to bring your customer service skills to the next level? Do you thrive on resolving challenges and ensuring clients walk away happy? The Pasha Group is looking for an Associate Client Resolution Coordinator who can transform any client concern into a win-win situation! If you're excited by the idea of diving into customer interactions, collaborating with service members, and keeping things running smoothly, this is the perfect opportunity for you.
Make a Difference Every Day!
As an Associate Client Resolution Coordinator, you will be the go-to problem solver for our clients. You'll handle everything from data entry to tracking shipments and invoices, and most importantly, you'll make sure that every customer leaves satisfied. Your work will help us maintain our high standards of excellence, while also ensuring the smooth execution of our day-to-day operations.
What You'll Do:
- Be the Solution Hero: Tackle client resolution issues with speed, accuracy, and professionalism.
- Keep Things Moving: Enter data, update tasks, and ensure all shipment information is accurate and timely.
- Client Communication Extraordinaire: Provide outstanding service, responding to calls and emails with efficiency and care.
- Invoicing Master: Accurately invoice customer shipments across multiple schedules and systems.
- Collaborate & Communicate: Work with vendors, Transportation Service Providers (TSP), and internal teams to solve problems fast!
Your Mission, Should You Choose to Accept:
- Maintain the Magic: Ensure department KPIs and accuracy ratings are consistently met.
- Handle It All: Perform daily office duties, including typing, faxing, and responding to customer inquiries.
- Be the Client's Go-To: Build relationships, provide timely updates, and make sure every client knows they're in good hands.
- Accuracy Is Key: Enter records and updates into our proprietary systems with precision.
What You Bring to the Table:
- 1 year of Customer Service experience (claims experience is a bonus!)
- Strong data entry skills (typing speed of 35 WPM or more)
- Excellent communication and problem-solving abilities
- Ability to multitask and thrive in a team-based environment
- A knack for keeping things organized and getting the details right!
Why The Pasha Group is Your Dream Workplace:
At The Pasha Group, we're not just offering a job-we're offering a chance to grow, learn, and have fun while doing it. With over 75 years of experience, we're dedicated to innovation, teamwork, and ensuring our employees thrive. Enjoy a collaborative and supportive work environment with plenty of opportunities for career growth, work-life balance, and flexibility. Here, every day is an opportunity to make an impact while being part of a team that values your contributions.
Ready to take the next step in your career? Join The Pasha Group and become an essential part of our client resolution team, where your problem-solving skills will shine, and every challenge is an opportunity to succeed. Apply today and let's make every client experience a win!
Screening Requirements
Background Checks
Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Background Checks
Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
The applicable salary range is aligned to one of 5 zones according to a cost of labor index for the geographic location of the role. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include related experience, education and training, location, business needs, or market demands. The expected salary range for this role is set forth below. Ranges may be modified in the future.
Zone 3: Starting rate $18.00; up to $20.00 for highly qualified candidates
The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories
The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories
The Pasha Group is an Equal Opportunity/Affirmative Action Employer. Minorities/Females/Veterans/Disabled/ and Other Protected Categories are encouraged to apply.
Salary : $18 - $21
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