What are the responsibilities and job description for the Receptionist/Attendant position at The Paw Spa Long Beach?
Job Overview
The Paw Spa Long Beach is seeking a Receptionist/spa attendant to join our team part time. As the first and last point of contact for our clients, you will play a crucial role in ensuring that our facility runs smoothly and that our clients and their pets have an excellent experience. Located next to Rosie’s Dog Beach, we have a high volume of customers visiting us after a fun day in the sand. This role can be physically demanding and will require exceptional multitasking and organizational skills.
Requirements:
- Excellent verbal and written communication skills.
- Comfortable working with dogs of all breeds and sizes.
- Ability to remain calm and composed in a fast-paced environment.
- Proficient in using computers and managing scheduling software.
- Availability to work on holidays if applicable.
- Availability to work weekends.
Key Responsibilities:
- Greet and assist clients in a friendly and professional manner.
- Manage and coordinate appointments for grooming services.
- Ensure accurate and timely data entry of client and pet information.
- Handle phone, emails, and manage in-person inquiries.
- Verify and update vaccination records and other necessary documentation.
- Process payments and manage cash transactions.
- Monitor and manage check-ins and check-outs for grooming and self wash.
- Maintain a clean and organized reception area.
- Check in guests to self-wash suites. Communicate how self-wash suites work including room rules, use of leads, basket items, mix and supply guest with shampoo of choice.
-Clean all self-wash suites after use according to spa sanitation guidelines. Restock all necessary items.
- Communicate effectively with staff members to ensure smooth operations.
- Handle any client concerns or complaints with professionalism and empathy.
Qualifications (Preferred but not required):
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a pet care or veterinary environment.
Benefits:
- Competitive salary
- Opportunity to work in a fun and dynamic environment.
- Employee discounts on pet services and products.
- Opportunities for professional growth and development.
If you are passionate about dogs and providing exceptional customer service, we would love to hear from you. .
Job Types: Part-time
Pay: $16.50 - $18.00 per hour
Expected hours: 16-24 per week
Benefits:
- Employee discount
- Paid time off
- Sick pay
- Schedule:
- Day shift
- Evening shift (summer hours)
- Weekends
Job Type: Part-time
Pay: $16.60 - $18.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
Application Question(s):
- Can you work weekends?
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Long Beach, CA 90803 (Required)
Ability to Relocate:
- Long Beach, CA 90803: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18