What are the responsibilities and job description for the Desktop/Printer Support Technician position at The Peak Organization?
Job Description
Job Description
We are Peak Systems, a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients. We issue payments weekly, offer direct deposit, and have many nationwide opportunities.
We are currently seeking a Desktop / Printer Support Technician to be engaged on site at a Facility in Fayetteville, NC 28307
Hourly Rate : $25-$27
Start Date : Immediately (after Onboarding requirements)
Duration : 15 WEEKS (M-F)
Shift : 8 : 30 AM – 5 : 00 PM
Job Scope :
Technicians will be responsible for :
1) Providing onsite technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
2) Answering questions about installation, operation, configuration, customization, and usage of assigned products.
3) Following defined policies & procedures (e.g. verifies warranty entitlement, etc.).
4) Applying diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
5) Documenting problems in the support solution database for diagnostics and solution implementation.
Principal Accountabilities :
Respond to customer technical problems / issues related to hardware, software and networking via e-mail / chat, online, social media and phone.
Assist customers by diagnosing problems and providing resolutions for technical service or care issues.
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls / contacts.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Identify, research and provide input on unique or recurring customer problems.
Remain knowledgeable of Dell’s product line, current industry products and technologies.
Focus on delivering a positive customer experience according to Dell's standards.
Monitor and track issues to ensure accurate resolution.
Review and distribute pertinent cross-functional information.
Escalate more complex customers' technical issues to senior level support.
Qualifications :
A certification or its equivalent
Resume illustrating 3 Years of experience in Desktop Support, Deployment, Break-fix, etc.
Great Communication, clear speaking is a must
Experience supporting end-users (in person) in a corporate environment
Proficient : Microsoft Office Suites 2003-2010 & Windows
Company Description
Peak Systems is a leading Information Technology service provider for nation’s top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies.
Our work is fast-paced, interactive, and hands –on and we offer opportunities for advancement and growth.
Company Description
Peak Systems is a leading Information Technology service provider for nation’s top companies. We work with large teams of technicians coordinating IT projects for fortune 500 companies. Our work is fast-paced, interactive, and hands –on and we offer opportunities for advancement and growth.
Salary : $25 - $27
