Service Helper

Candidate must be fully adept and responsible in the requirements necessary to be a service helper. This position provides the opportunity for further advancement of being a candidate for a Leadperson position.  Essentials in Arc and Mig welding techniques preferred.  Ability to travel locally and out of state is required and will be fluctuate based on scheduling needs. 

DUTIES & RESPONSIBILITIES

The duties and responsibilities include, but are not limited to the following:

TECHNICAL DUTIES

• Welding using standard procedures of safety and proper welding techniques.  Frame welds fully welded, all welds checked for strength, removal of all sharp edges or wires
• Steam cleaning using standard procedures of safety and proper steam cleaning techniques
• Cart repair knowledge
• Use of power tools in a safe and proper manner
• Use of hand tools in a safe and proper manner
• General housekeeping of truck and daily work area
• Loading and unloading of parts and waste from truck on daily basis

OTHER DUTIES

• Responsible for coordinating each daily assignment with supervisor and leadperson
• Responsible for proper work attire, acceptable hygiene and grooming
• Completion of service orders and other required paperwork

ACCOUNTABILITIES

• Follow instructions of leadperson
• Communication between store personnel, leadpeople, other workers and Service Manager
• Reporting accidents or other incidents to leadperson and Service Manager

JOB SPECIFICATIONS

• Working knowledge of hand tools, grinders, drills, impact gun, alignment tools, and other tools required to perform various jobs
• Working knowledge of welding shopping carts and other material handling equipment.  Certification is beneficial but is not a qualification for this specification
• Light truck driving experience required, valid Drivers License, acceptable driving record, and safe driving practices
• Cart model and replacement part knowledge, with ability to identify, remove and install such parts
• Working knowledge of steam cleaning, lubrication, wheel replacement, painting, alignment, salvaging, rebuilding, and other repair work
• Communication skills in reading and conversing in English is mandatory.  Communication in Spanish is beneficial, but not mandatory
• Attendance is imperative because of customer preparation and co-worker dependability
• Excessive tardiness is not acceptable, it affects customer service and co-workers

PHYSICAL DEMANDS

• LIFTING – Lifting of packages, equipment up to 70 lbs 3 to 10 times a day.  Lifting of small items (or tools) up to 10 lbs 10 to 50 times a day
• PUSHING – Pushing of rolling equipment, carts and rolling stock carts, 5-15 shopping carts at one time (maximum cart weight 65 lbs) up to 50 times a day.  Pushing generally done on level concrete or asphalt surface, pushing up to a distance of 100 yards
• TILTING – Tilting or stacking of carts nested (3 carts maximum per stack) total weight 195 lbs or less up to 50 times a day
• WALKING – Walking generally done on level concrete or asphalt surface, frequent intermittent intervals up to 2 hours a day
• BENDING – Frequent bending and stooping up to 2 hours a day
• HAND MOVEMENTS – Frequent twisting, screwing, grasping of tools, parts and equipment with hands up to 3 hours a day.  Writing skills up to ½ a day
• SHOULDER/ARM MOVEMENTS – Frequent swinging, pulling, pushing of arms and shoulders while using various tools and other equipment up to 3 hours a day
• WELDING – Frequent welding (Mig and Arc) up to 5 hours a day
• DRIVING – Frequent light truck (diesel with clutch) driving up to 3 hours a day
• PAINTING – Touch-up painting, using aerosol spray cans, frequent use up to 3 hours a day
• SITTING – Sitting frequently as a passenger up to 3 hours a day
• WORK HOURS – Frequent work days of 8 to 10 hours, occasional work days of 10 to 14 hours.  Start times vary with type or size of job and travel considerations.  Work days are typically Monday through Friday, however workloads, weather and specific job considerations may dictate work being performed on either Saturday or Sunday. Frequent travel may be required, with distance and length of time away from distribution center being determined at time of scheduling.

WORKING CONDITIONS

• OUTSIDE ENVIRONMENT – Daily exposure to natural outside conditions.  Various job requirements expose service personnel to early morning conditions as well as afternoon conditions.  Exposure to water and steam from steam cleaning operations.  Frequent exposure to welding in an open area.  Frequent exposure to aerosol paint and cleaning chemicals
• TRUCK CAB ENVIRONMENT – Heated and ventilated cab, low noise level, non-smoking environment