HR Manager

SUMMARY

Human Resources directs and ensures the efficient administration and management of all human resources functions, including recruiting, training, wage/benefit administration, payroll processes, compliance with statuary requirements and the execution of the associate's relation activities. Provides each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives. The primary focus of the position is to maintain all aspects of guest and employee relations for the hotel.

ACCOUNTABILITES

The Human Resources Manager is responsible for staffing qualified personnel; ensuring employment statute compliance; and overseeing all aspects of wage, benefit, worker?s compensation unemployment, and training program direction, implementation, administration, and a variety of tasks outside of Human Resources, including, but not limited to Payroll, Budgeting, and Administrative-related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests? needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Hotel Standards

Human Resource Operations

• Manage Payroll, Budgeting, and Administrative-related duties.
• Attend various committees, such as Community Service Team and Safety.
• Manage in a fast paced, ever-changing environment
• Process timely and accurate payroll for property staff.
• Manage Federal & State laws pertaining to HR.
• Ensure progressive discipline policy is followed accurately and fairly
• Assist in documenting Guest and Team Member Liability Claims to communicate to VP of Human Resources for processing
• Manage employee relations
• Work with other property General Managers and Director of Human Resources to ensure HR goals are met at VP of Human Resources request.
• Work as an active partner closely with key company executives to move Human Resources forward within the organization as an active strategic partner with operations.
• Create and administer recognition programs and events to foster a positive work environment for all Team Members.
• Establish and maintains relationships with industry influencers and key strategic partners.
• Guide preparation of HR activity reports and presents to executive management.
• Direct staffing, training, and performance evaluations to develop and control HR programs.
• Represent company at HR association meetings to promote product.
• Analyze and controls expenditures of division to conform to budgetary requirements.
• Approach all encounters with guests and Team Members s in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with the Hotel standards and regulations to encourage safe and efficient hotel operations.

Marginal

• Attend all meetings required and participate in any local industry events
• Other duties as required

SUPERVISORY RESPONSIBILITIES

Manage and direct staff including recruitment, selection and development to achieve Company goals and objectives.

QUALIFICATIONS

• Excellent written & verbal communication
• Strong analytical, problem solving & organization skills
• Ability to multitask in demanding environment
• Microsoft Office skills required
• Payroll knowledge required
  • ADP TotalSourcse experience preferred
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION and/or EXPERIENCE

• Minimum of five years related experience with progressive managerial responsibilities.
• Prior experience in hotel or luxury service-related field is preferred.
• Bachelor?s Degree in Human Resources of or Business preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

Professional HR designation (PHR, SPHR or other) preferred.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.