NSO Frontline

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Student Orientation and Transition Programs is seeking detail-oriented and self-motivated individuals to support new Penn State students and their families in their transition to the University in their part-time NSO Front Line staff. The NSO Front Line staff manage email and phone communications with new students and their families. There are a maximum of 3 positions available.

Reporting to both Student Affairs and Undergraduate Education, Student Orientation and Transition Programs, through collaborative partnerships, is responsible for providing a comprehensive learning experience for all Penn State undergraduate students that supports a successful academic, social, and personal transition to the University.

The NSO Front Line team members will:

• Greet new students and their families, provide information, and refer as appropriate.
• Screen and process routine telephone calls and emails.
• Assist in maintaining files and databases; assemble and format data to create simple reports.
• Use VisualZen Orientation (VZO) to assist students and their families through the orientation process.
• Assist in preparing documents, meeting materials, correspondence.
• Maintain confidential and sensitive information and materials.
• Support office leadership by running weekly enrollment reports that inform office programming and support.
• Manage particular accommodation requests for new students and their guests in preparation for NSO.
• Assist in maintaining the inventory of office and program supplies.
• Provide support for in-person NSO programs.
• Other duties as assigned.

This position will require 10-15 hours/week starting in March 2025 through the end of the Spring 2025 semester and then will increase to 20-30 hours/week beginning in May through the end of July 2025. Non-standard work hours will apply as this position includes evening and weekend work. Questions about the position can be directed to Michelle Malinich (MAM8645@psu.edu).

The following background checks must be successfully completed for this position: standard background checks and publicly available clearances.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

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