Hotel Front Desk Supervisor

Job Summary
The Hotel Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences and maintaining the smooth operation of the front desk. This position involves overseeing front desk staff, managing guest check-ins and check-outs, and addressing any guest inquiries or concerns. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to multitask in a fast-paced environment.

Responsibilities

• Supervise and coordinate the daily operations of the front desk team to ensure efficient service delivery.
• Manage guest check-in and check-out processes, ensuring accuracy and adherence to hotel policies.
• Address guest inquiries, complaints, and special requests promptly and professionally.
• Train, mentor, and evaluate front desk staff to enhance performance and service quality.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Maintain a clean and organized front desk area to create a welcoming atmosphere for guests.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Monitor occupancy levels and assist with room assignments as needed.
• Uphold hotel standards of service excellence while fostering a positive team environment.

Qualifications

• Previous experience in hotel management or hospitality management is preferred.
• Strong guest services skills with a focus on creating memorable experiences for guests.
• Proficiency in phone etiquette and effective communication skills; bilingual or multilingual abilities are a plus.
• Familiarity with front desk operations, including night audit procedures.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
• A proactive approach to problem-solving with the ability to remain calm under pressure.
• Knowledge of hotel management software is advantageous.

Join our team as a Hotel Front Desk Supervisor and contribute to creating an outstanding experience for our guests while leading a dedicated front desk team!

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Ability to Commute:

• St. Louis, MO 63102 (Required)

Ability to Relocate:

• St. Louis, MO 63102: Relocate before starting work (Required)

Work Location: In person

Salary : $19