What are the responsibilities and job description for the Host position at The Pensacola Beach Resort?
Job Description: Host/Host
Duties:
- Greet and welcome guests as they arrive at the establishment
- Escort guests to their assigned tables or waiting areas
- Provide menus and inform guests about daily specials
- Take reservations and manage the waitlist
- Answer phone calls and provide information to callers in a professional and courteous manner
- Assist with seating arrangements to ensure efficient use of dining space
- Monitor dining areas to ensure cleanliness and proper setup
- Collaborate with servers and kitchen staff to ensure smooth service flow
- Handle guest inquiries, concerns, and complaints with prompt resolution
- Maintain knowledge of menu items, ingredients, and preparation methods
- Operate Aloha POS system for order entry and payment processing
Skills:
- Excellent customer service and guest relations skills
- Strong communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Attention to detail and ability to handle stressful situations calmly
- Phone etiquette and professional demeanor when interacting with guests over the phone
We offer competitive pay rates, flexible scheduling, and opportunities for growth within the hospitality industry. If you have a passion for providing exceptional guest service and enjoy working in a dynamic team environment, we would love to hear from you.
To apply, please submit your resume highlighting your relevant experience in guest services and hospitality.
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14 - $17
