What are the responsibilities and job description for the Program Manager, Jail Program ODR position at The People Concern?

Program Manager, Jail Program ODR

Los Angeles, CA, USA Req #11387

Friday, January 24, 2025

Role : Program Manager, ODR

Reports to : Director

Program : Jail Program ODR

Department : Permanent Housing

Location : Campion : Campion 1447 16th St

Setting : Field / Office

Schedule : M onday - Friday, 8 : 00 am - 4 : 30 pm

Status : Full Time / management / exempt

Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Number of Openings : 1

Summary

The People Concern is partnered with the Department of Health Services (DHS) and the Office of Diversion and Re-entry (ODR) to provide housing and Intensive Case Management Services (ICMS) to persons being released from jail and experiencing homelessness. Participants are linked to the ODR program while they are in jail and prior to their release. Once released, the ODR team assists the client with obtaining interim shelter and eventually permanent supportive housing in the community.

Participants are linked to an ODR case manager who provides intensive field-based case management and clinical services while employing trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma-facing medical, mental health and substance use barriers. Participants remain in the program for as long as they require subsidized housing. For many individuals, this may mean their entire lifetime.

The Program Manager is responsible for the daily oversight of the ODR Team as well as regular coordination with the DHS and ODR multi-disciplinary team, FSP team, probation officer, court, judge, and various interim housing sites. This includes assistance with client crisis management, coordination of services, and administrative duties. The Program Manager serves as the primary liaison between DHS / ODR and the ICMS team, ensuring funder standards are met.

E ssential Duties and Responsibilities :

Provides administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers.

Facilitates weekly team meetings and case consultation utilizing a trauma-informed lens and harm reduction approach

Responsible for coordination of clients' release from jail which includes ensuring that transportation is available, interim housing is arranged, substance use treatment is in process, Medi-Cal has been activated, and all medications have been ordered

Attends court hearings with clients and case management staff to advocate and ensure appropriate clinical recommendations are made on behalf of client

Oversees submission of weekly court progress notes which includes gathering information from multi-disciplinary team, reviewing for errors, and submitting final version by court deadline

Acts as primary liaison between client, case management team and various interim housing sites which may include emergency shelters, substance use treatment facilities, and board and care

Collaborates with the ODR psychiatrist, DHS multi-disciplinary team, probation officer, judge and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.

Assists with client crisis management which includes assessment for psychiatric hospitalizations.

Responds to emergency calls and situations on a 24-hour basis with support from ODR Clinical Supervisor and ODR Director.

Ensure all documentation, charting and data collection is complete, timely and accurate through ongoing audits of electronic databases and chart reviews.

Reviews case managers' progress notes on a weekly basis to ensure funder and billing expectations are being met.

Provides assistance with hiring and staffing ODR team and ensuring staff are adequately trained and abide by all policies and procedures.

Ensure case managers are linking clients to appropriate services including FSP, other mental health resources, substance use resources, medical, vocational and benefits and entitlements.

Participates in monthly calls and meetings with DHS and community partners

Perform other duties as assigned

Qualifications :

MSW, MFT, LPC or PsyD (supervision hours are available for this position) preferred, or 3 years of equivalent experience.

Minimum of 2 years' of management experience, including administrative and clinical supervision of staff.

Extensive experience working with the homeless population or individuals with severe and persistent mental illness

Knowledge of the criminal justice system plus.

Able to work in a high tolerance Harm Reduction model with clients who have multiple barrier

Current, valid California Driver's with an acceptable driving record

Able to be on-call 24 / 7 with support from ODR Clinical Supervisor and ODR Program Director

Preferred Qualifications :

MSW, MFT, LPC or PsyD (supervision hours are available for this position) preferred

Work Environment

1. Field (may need to travel) and indoor office environment

2. On occasion walk or drive to different local sites

3. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist , and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model

Demonstrate a sense of responsibility

Continuously learn and improve

Acknowledge your own areas of improvement

Hear and provide honest, specific and direct feedback

Create an environment where everyone is welcomed valued and respected

Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

TELUS Health

Flexible Spending Account (FSA)

Basic Life / Accidental Death & Dismemberment (AD&D)

Voluntary Short- and Long-Term Disability

Voluntary Pet Insurance

Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More

The People Concern University & Certificates

Corporate Discounts

Other details

Pay Type Salary

Min Hiring Rate $70,500.00

Max Hiring Rate $75,000.00

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