What are the responsibilities and job description for the Support Specialist, E6 position at The People Concern?
Support Specialist, E6
Hollywood, CA 90028, USA Req #11439
Thursday, February 27, 2025
Role : Support Specialist
Reports to : Program Manager
Program : 1501- County E6 SPA 4
Department : Interim Housing
Location : Dusk Hotel - 7051 Sunset Blvd., Los Angeles, CA 90028
Setting : 100% Onsite
Schedule : Sunday - Thursday, 7am - 3 : 30pm
Status : Full-time / Non-Exempt / Non-Management
Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings : 1
Summary
Welcome to The People Concern! We are glad that you have an interest in joining our team!
Essential Duties and Responsibilities :
- Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
- Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
- Be visible on the floor at all times and actively engage and welcome clients
- Conduct regular, thorough walk-throughs of the facility
- Create a supportive environment to ensure client progress towards stability
- Attend relevant staff meetings, trainings and retreats as scheduled
- Oversee client cubicle / room / bed area maintenance in a trauma-informed manner
- Facilitate client engagement activities, such as groups or other activities
- Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents / updates before the end of each shift
- Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
- Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
- Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
- Communicate effectively, and in a timely manner, with management, peers, and clients
- Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
- Other duties as assigned
Qualifications :
Work Environment :
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
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