Utility Service Representative - City of Bessemer

04/28/2025 Grade 16 Full time The City of Bessemer Utility Service Representatives are responsible for inspecting and repairing utility meters (e.g. water, electrical). Incumbents in this job class are also expected to interact with utility customers by responding to their complaints and gathering information to respond to inquiries. Utility Service Representatives aid in maintaining water and electrical services to their customers. Employees receive continuing or new assignments daily from the supervisor that indicates the work to complete, limitations, quality and quantity expected, deadlines, and priority of assignments. The supervisor gives additional specific instructions for new, difficult, or unusual assignments. Utility Service Representatives’ work is reviewed through daily customer service reports and performance evaluations. Their supervisor assures that the work is technically accurate and in compliance with instructions, established procedures, and guidelines. Bessemer provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below:

Bessemer: $17.13 - $26.58

• Driver's license.
• Experience reading power and water meters.

• Receives assignments and gathers all necessary tools, materials, and supplies needed to complete daily assignments.
• Operates a variety of equipment such as service trucks, hand held tools, power tools and specialized utility and meter equipment in performing work.
• Repairs or replaces malfunctioning or broken meters (e.g., water or power) and verifies that meters with high or abnormal usage are functioning properly.
• Engages in activities designed to ensure professional development, awareness of developments in the field, and knowledge of relevant practices, rules, laws, policies, and/or guidelines.
• Performs general administrative and/or clerical functions (e.g., general record keeping, paperwork, etc.) in order to review (e.g., abnormal usage), communicate, document or maintain office information.
• Communicates with other individuals and departments through phone, radio, emails, and memos to assist others, investigate complaints, and maintain positive relationships; includes continuous training.
• Restores or discontinues utility service when customers fail to pay bills, and investigates theft.

Job involves moderate physical exertion required for occasional prolonged periods of stooping, kneeling, crouching, or crawling. May involve occasional lifting of items or objects weighing up to 50 lbs. Work is conducted both indoors in office setting as well as regular field visits to external places of business and residences. Work involves use of various hand tools such as hammer, screwdrivers, wrenches, etc. May be exposed to weather conditions, such as extreme hot or cold temperatures, or other potentially hazardous conditions such as near roadway traffic or near animal or wildlife such as snakes, rodents, etc.