What are the responsibilities and job description for the Front Desk Associate position at The Pet Lodge of Pinehurst?
Love pets and people? Join our team at The Pet Lodge of Pinehurst!
The Pet Lodge of Pinehurst is a top-of-the-line dog boarding, daycare and grooming resort looking for a Front Desk Associate who's a passionate dog enthusiast, and wants to provide stellar service to our human and dog clients.
The Front Desk Associate is a key position at The Pet Lodge of Pinehurst. You'll be the first point of contact, creating a warm and welcoming experience for pet parents and their furry companions. You'll play a vital role in ensuring smooth operations and exceptional customer service.
What You'll Do:
- Greet pet parents and their pets with a smile and engaging conversation.
- Manage the check-in and check-out process efficiently.
- Escort dogs to and from their suites, coordinating placements and ensuring their needs are met.
- Answer phones, respond to voicemails and emails promptly and professionally, resolving inquiries effectively.
- Handle cash and point-of-sale transactions accurately.
- Fulfill pet parent and management requests.
- Maintain a clean and organized lobby, entrance area, and restrooms.
What You'll Need:
- Must love dogs!
- Customer service experience (e.g., receptionist, retail, restaurant).
- Excellent attention to detail, combined with the ability to work efficiently in a fast-paced environment.
- A positive, team-oriented attitude.
- Strong written and verbal communication skills, with a focus on accurate documentation.
- A passion for problem-solving and a commitment to providing outstanding customer service.
- Ability to handle dogs of all sizes and lift up to 60 lbs. This position requires physical activity, including walking and standing for extended periods.
What We Offer:
We're a team of dedicated pet lovers! At The Pet Lodge of Pinehurst, you'll be part of a supportive environment where you can make a real difference in the lives of pets. We provide exceptional care and attention to our furry guests, creating a safe and fun atmosphere. We value our team members and perks of this role include:
- It's always bring your dog to work day!
- Discounts on resort services for your own pets
- Merit-based increases
- Fun, dynamic team culture
- Career progression based on performance
- Additional certification programs available
- Competitive wages with flexibility in scheduling
- Learn key skills related to customer service, teamwork and sales
Working with animals can be demanding, but we're passionate about what we do. We're committed to providing you with the tools and support you need to succeed and grow with us. Join our team and discover the joy we find in caring for pets!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
Schedule:
- Weekends as needed
Work Location: In person
Salary : $15 - $18