What are the responsibilities and job description for the Parts Counter Sales Associate position at The Pete Store?
Overview
The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.
If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let’s get to work!
Benefits:
- Affordable employee health Insurance (medical, dental, vision)
- 401K with company match
- Paid holiday and vacation
- Employer paid training for technicians
Responsibilities
Responsible for assisting all customers and technicians by securing all parts needs while offering a high level of customer service.
ESSENTIAL DUTIES
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Manage incoming and outgoing phone traffic.
- Assist outside sales staff with technical, inventory, and pricing information
- Identify and record lost sales opportunities to ensure inventory performance remains at high level.
- Consistently follow up on outstanding back orders and aging will-call items.
- Receives payment from retail customers or obtains credit authorization.
- Coordinate with delivery drivers for daily delivery and pickups.
OTHER DUTIES
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pull and fill orders from stock for local delivery and outside sales staff.
- Restocking of incorrect or returned parts.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Source, shop, and order emergency non-stock items from local vendors.
- Communicate order status of special order items with all customers and service departments.
- Pulls orders for service and body shops, making sure all parts are tagged with customer names and job number.
- Ensures that local special order parts are returned to vendor if not picked up by customer.
- Makes sure all internal requests for parts are billed on service repair order.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Ensure showroom and display area is stocked full, clean, and orderly.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Maintain current level of training from all available sources.
- Maintains professional appearance.
- Solicits assigned accounts by phone.
- Other duties may be assigned by management.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
VALID DRIVERS LICENSE REQUIRED
All applicants who accept employment will be required to complete a pre-employment drug/BG/MVR screen.
The Pete Store is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, compensated, promoted and if necessary, disciplined without regard to sex, race, religion, age, national origin, color, disability, status as a veteran, or any other classification protected by federal, state, or local law.
Employees holding a CDL license are classified in a “safety sensitive” position as defined by the United States Department of Transportation drug and alcohol testing regulations. As a “safety sensitive” classification, you will be subject to drug and alcohol testing, including random testing.
