What are the responsibilities and job description for the Customer Service Representative position at The Pharmacy Hub?
About The Pharmacy Hub
The Pharmacy Hub is a leading pharmacy services company that works with pharmaceutical brands, manufacturers, and healthcare companies to deliver their products directly to patients. Our mission is to redefine healthcare delivery through superior pharmacy services.
Job Summary
We are seeking a Customer Support Representative to play a crucial role in ensuring customer satisfaction by handling inquiries related to orders, addressing issues, and providing timely follow-ups. You will be the primary point of contact for our customers, assisting them through various channels, including ticketing systems and phone calls.
Key Responsibilities
- Respond to customer inquiries and issues submitted through our ticketing system promptly and professionally.
- Answer incoming customer calls, providing assistance with order-related questions and concerns.
- Track and follow up on customer orders to ensure timely delivery and address any delays or issues.
- Build and maintain positive relationships with customers through exceptional service.
Requirements
- Fluent in English; bilingual proficiency in Spanish preferred but not required.
- Flexible work schedule, including weekends and ability to work evening shifts (3:00 pm to 10:00 pm).
- Strong numerical aptitude for accurate charging and billing processes.
- Proven ability to multitask effectively.
- Proficiency in Microsoft Excel and email communication.
