What are the responsibilities and job description for the Healthcare Liaison Specialist position at The Pharmacy Hub?
About The Pharmacy Hub
The Pharmacy Hub is committed to delivering high-quality pharmacy services that meet the needs of our customers and partners. We are seeking a Customer Support Representative to join our team and contribute to our mission of redefining healthcare delivery through superior pharmacy services.
Key Responsibilities
- Handle customer inquiries and issues submitted through our ticketing system promptly and professionally.
- Answer incoming customer calls, providing assistance with order-related questions and concerns.
- Track and follow up on customer orders to ensure timely delivery and address any delays or issues.
- Document customer interactions and feedback to improve service quality.
Requirements
- Fluent in English; bilingual proficiency in Spanish preferred but not required.
- Flexible work schedule, including weekends and ability to work evening shifts (3:00 pm to 10:00 pm).
- Strong numerical aptitude for accurate charging and billing processes.
- Proven ability to multitask effectively.
- Proficiency in Microsoft Excel and email communication.
