Assistant Manager

The Pheasant, Dennis, MA

About Us
The Pheasant is a celebrated restaurant located on Cape Cod’s historic Route 6A in Dennis, MA. Known for our commitment to locally sourced, seasonal ingredients, warm hospitality, and an exceptional wine program, we offer a refined yet approachable dining experience. We’re looking for an Assistant Manager to join our team and contribute to our continued success.

Position Overview
As the Assistant Manager, you will play a key role in ensuring smooth day-to-day operations while delivering exceptional guest experiences. You will collaborate closely with the General Manager and the rest of the leadership team to uphold our standards of service and hospitality. A strong background in wine is highly preferred, as you will support our robust wine program and help guide guests through our curated selections.

Key Responsibilities

1. Guest Experience & Service

   • Lead by example to ensure outstanding service and hospitality.
   • Work the floor during service, supporting staff and interacting with guests to create memorable dining experiences.
   • Assist guests with wine selections, particularly from our curated offerings, and share your knowledge to elevate the overall experience.

2. Team Leadership

   • Supervise and support front-of-house staff, fostering a positive and collaborative work environment.
   • Assist in training and developing staff, with a focus on wine knowledge, service techniques, and hospitality standards.
   • Address any service issues promptly and professionally, ensuring guest satisfaction.

3. Operations Management

   • Assist with daily operations, including opening and closing procedures, ensuring the restaurant is set up for success.
   • Collaborate with the General Manager to manage staffing, scheduling, and inventory.
   • Help monitor and maintain the cleanliness, organization, and safety of the restaurant.

4. Wine Program Support

   • Work closely with the General Manager and Wine Director to maintain and enhance our wine offerings.
   • Assist with wine inventory management, including ordering, storage, and updating the wine list.
   • Support wine-focused events and staff training sessions.

Qualifications

• Experience: 2 years in a restaurant management or supervisory role, with a preference for upscale or fine dining environments.
• Wine Knowledge: Strong knowledge of wine, with a preference for candidates with certifications (e.g., WSET, CMS) or significant experience in wine service.
• Leadership Skills: Proven ability to lead a team, inspire collaboration, and uphold high service standards.
• Hospitality Focus: A genuine passion for creating exceptional guest experiences.
• Organizational Skills: Detail-oriented with the ability to multitask and manage time effectively in a fast-paced environment.
• Flexibility: Availability to work evenings, weekends, and holidays, as needed.
• Physical Requirements: Ability to stand for extended periods and lift up to 30 pounds.

What We Offer

• Competitive salary
• Opportunities for professional development, including wine education.
• A collaborative, supportive work environment in one of Cape Cod’s most beloved restaurants.
• The chance to work with a passionate team dedicated to excellence in food, wine, and hospitality.

To Apply
Please email your resume and a brief cover letter to rene@pheasantcapecod.com with the subject line “Assistant Manager Application – The Pheasant.” Let us know why you’re excited about this opportunity and how your skills align with our needs.