What are the responsibilities and job description for the Collections Agent position at The Phillip Charles Group?
DIRECT HIRE OPPORTUNITY!
The Phillip Charles Group has been servicing the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees. We have worked with our current client for the past 15 years and are looking for a Collections Agent for a DIRECT HIRE position in their Romulus, MI location.
Collections Agent Responsibilities:
- Contact customers for collections
- Investigate and resolve customer inquiries, complaints, and billing discrepancies.
- Maintain accurate records of all contact attempts, payments, and collection efforts.
- Accurately process payments received and handle any necessary refunds.
- Prepare and present reports on collection activity and progress.
- Maintain professionalism and customer service standards while handling collections.
- Identify and track accounts with overdue payments.
- Contact customers via phone, email, or mail to discuss overdue payments and encourage timely repayment.
Salary: $20-22/hr
Hours: 8:00am- 5:00pm Monday- Friday (can work from home 1 day a week)
Collections Agent Skills:
- Previous collections experience
- Experience with ERP systems, RFMS preferred
- Excellent verbal and written communication skills.
- Strong analytical and critical thinking abilities.
- Strong organizational skills to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
- Ability to accurately track and record collections activity and ensure all customer accounts are up-to-date and properly documented.
- Proficient in using data and reporting tools to track collection metrics, identify trends, and implement improvements in the collection process.
- Skilled in de-escalating tense situations and handling difficult conversations with professionalism and empathy.
Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Ability to Commute:
- Romulus, MI 48174 (Required)
Work Location: In person
Salary : $20 - $22
