What are the responsibilities and job description for the End User Support Specialist position at The Phoenix Group?
Our client, a multinational law firm, is seeking a Support Center Analyst to join their team in Austin, TX!
(11am-8pm CT shift)
Technology Services Support Center – Summary of Responsibilities
- Provide technical assistance by handling support calls and troubleshooting user issues.
- Escalate complex cases to appropriate support levels when necessary.
- Utilize system administration tools to assist users and support analysts.
- Maintain ticketing systems and ensure accurate documentation.
- Generate reports, send IT Bulletins, and manage distribution lists.
- Monitor cybersecurity threats and respond to potential risks.
- Maintain directory services and manage user accounts.
- Administer mobile device management tools for user support.
- Assist with product QA testing and WAN restoration.
- Oversee user onboarding, offboarding, and account transfers.
- Collaborate with colleagues to optimize support efficiency.
- Continuously expand technical knowledge to enhance user experience.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Salary : $58,000 - $75,000
