Telephone Operator for Answering Service - Work from home in South Carolina or Florida ONLY

We need highly energetic, positive and hard-working phone operators. Time killers, sleepers on the phone and nonproductive candidates, please don't waste our and your time as well!!!

Currently ONLY hiring IN FLORIDA and SOUTH CAROLINA. If YOU cannot work between the hours of 7am-10pm full time hours and one weekend shift DO NOT APPLY!!!!

We are a 24/7 live Answering Service who provides messaging and message dispatch services for Plumbers, A/C companies, Roofing, Property Management and other professional service companies.

This is a work from home job opportunity. You MUST have:

Quite office area to work from at home with no noise/ distractions from family, kids, pets, neighbors, etc.

Reliable Power & Internet

PC, laptop, or Chromebook with Chrome Browser

Zoom for training

Telegram Messenger - either download the app on your phone or use on the computer

Available ethernet port on router

VoIP Phone will be provided

Availability, Dependability & Reliability are a must! We are open 24/7.

7 hour shifts

Part and Full time 32 to 40 hours per week

1 weekend shift per week ( Sat / Sun ) is a must

Part Time Available ( part time must work at least 3-4 days per week including 1 weekend shift )

Pay starts at 13.00 -15.00 USD per hour, depending on experience

Job Description:

Processing incoming calls for various businesses throughout the United States.

Basic Requirements:

-Natural ability to communicate efficiently and courteously

-Empathetic and personable; professional demeanor

-Typing speed at least 35-40 WPM

QUALIFICATIONS:

Have a high school diploma.

Be courteous and polite.

Be able to handle a heavy workload, while under time pressures, without sensitivity to stress.

Have an above-average interest in working with people, telephone and computer systems.

Have a pleasant voice and personality.

Have a retentive memory.

Be dependable and cooperative.

Have good spelling ability.

Be able to mirror back information to caller.

Be willing to work in a team environment, as well as independently.

Must be able to write in complete sentences with proper grammar and punctuation.

Be available to work scheduled hours as posted with reliability and dependability.

Have an above-average skill in reasoning with and using oral and written language.

Have the flexibility to react quickly and appropriately to challenging situations.

Be able to work overtime, if circumstances require due to Hurricane or other natural disaster.

Be able to work daylight hours as well as evenings, weekends, and holidays as required.

Be able to adapt to varied work situations.

ESSENTIAL DUTIES:

Answer incoming calls promptly, courteously, and professionally.

Process multiple phone calls simultaneously.

Maintain a pleasant, professional attitude with customers and co-workers.

Gather new information and data that must be analyzed and handled effectively.

Take and dispatch messages for customers according to specific client instructions.

Interact over the phone and through Telegram with co-workers and supervisors to update customer information, as received.

Interact as a team member to provide a high quality service.

Perform checks for undelivered messages, drafts and follow-ups.

Update temporary and on call information.

Protect all equipment from food or liquid hazard.

Maintain all equipment to the highest level of performance by following procedures for the care of, use of, and/or storage of the equipment.

Thorough documentation on all messages or incidents.

Respond to incidents or inquiries issued by supervisors or customers in a prompt and a professional manner.

As safety dictates, during a weather emergency, work the answering service equipment, possibly for extended periods due to hurricane or storm until such a crisis has ended.

PHYSICAL REQUIREMENTS:

Sit at your designated workstation for extended periods of time.

Have sufficient manual dexterity to operate a keyboard at a 35-wpm (accurately) or greater speed.

Perform data input error free.

Have the appropriate speech skills and vocabulary necessary to converse with callers and employees.

Possess sufficient visual acuity to perform the functions of the telephone answering service through your computer screen.

Possess sufficient hearing acuity to hear callers accurately.

Demonstrate adequate conversational and reasoning skills to interact with and interpret messages accurately from callers and clients.'
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COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings

Hours per week:

• 32-40

Work Location:

• Fully Remote

Typical end time:

• 9PM

Typical start time:

• 7AM

Work Remotely

• Yes

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Life insurance
• Paid time off
• Pet insurance
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Holidays
• Monday to Friday
• Rotating weekends
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Telephone Operator: 1 year (Required)

Work Location: Remote

Salary : $13 - $15